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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Due Diligence

Why multiplying compliance risks demand a calculated strategy

May 10, 2017 |

In the past, compliance risk was a top-of-mind issue among select industries: regulators appeared to have banking and financial services, along with energy and extractives, under a constant microscope. But as supply chains expanded across oceans and continents, and countries … Read More

Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

Life Lessons: Peter Dickinson

December 20, 2016 |

Peter Dickinson is a partner at international law firm Mayer Brown and co-leads their global Technology Transactions practice; he’s also a hugely respected thought leader and a regular contributor to Outsource, offering insight on a broad range of legal and … Read More

Outsourcing in the public sector: unnecessary fear?

May 26, 2016 |

Once more, the validity of outsourcing in the public sector has been brought into question. Just this week, the National Audit Office released a report on the UK government’s programme to transfer back-office functions to two shared services centres. The report … Read More

Outsourcing Nightmares: the horror, the horror…

November 4, 2014 |

So what sorts of things happen that really create problems? 1. Believing the outsourcer is your very best friend that will put your interest ahead of his own. 2. After a round of golf with the outsourcer’s sales team, you … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 | 1

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

Businesses have never had a better opportunity to renegotiate outsourcing contracts

March 21, 2014 |

In 2014, with a record number of outsourcing contracts due to expire, there has never been a better time for companies to renegotiate outsourcing deals to seek better terms and increase profitability. The outsourcing market, which is still largely dominated … Read More

Governance: practical steps to making it work

May 13, 2013 |

Profit warnings are nothing new to the outsourcing industry. Looking at the end of Q1 2013, FTSE support services and FTSE software and computer services companies are again the sectors reporting the highest number of profit warnings. With the sourcing … Read More

Keys to Driving Supply Chain Outsourcing Success

April 9, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Companies have outsourced supply chain operations for decades to glean more efficient labour-based processes and improved asset leverage/utilisation while simultaneously focussing their internal operations on core competencies. As the need for … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More

Big Hurry

October 30, 2012 |

Well, these things need careful consideration: you wouldn’t want to rush into anything, would you?

Read More

Fulfilling contracts well is as important as winning them

October 29, 2012 |

Sports commentators may still be debating what the top highlights of the 2012 Olympics were – Bolt’s double, Mo Farah’s twin victories or, perhaps, Murray’s revenge victory against Federer, to name a few candidates. Fill a room with business commentators, … Read More

The Importance of Being Secure

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

Companies are speeding up their outsourcing of key internal functions, especially now that cloud computing models have become so popular; this will only increase, and there are new outsourceable … Read More

Security outsourcing: anything to learn from the G4S experience?

July 23, 2012 | 1

Recent events with G4S and LOCOG/the government’s procurement of security for the Olympics will clearly not be leaving the headlines any time soon. Indeed you could be forgiven for thinking this was a security event, not a sporting one. Is … Read More

Outsourcing: effective management or business risk? (Part 1)

July 20, 2012 |

In an effort to standardise and centralise processes, as well as minimise costs, many companies turn to outsourcing some or all of their IT processes.  However, this introduces new and challenging risks to the business environment that, if not planned … Read More

Making LPO Work

July 3, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

The UK and US legal markets are in the throes of change. With depressed economies, rising client exasperation with the status quo and, in the UK, the entry of … Read More