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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Ernst & Young

Benchmarking for value: better business outcomes through better transformational outsourcing deals

July 19, 2013 |

This paper sets out a point of view on how transformational outsourcing deals can be made more successful and valuable by selecting a single supplier early, and appointing a Benchmarking for Value Advisor to mitigate the price and value assurance … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Time for the CIO to jump on the wave of change

October 11, 2012 |

For many years, CIOs have sought to successfully tread the path to becoming a true partner to their business and the executive management team. As a recent Ernst & Young study (DNA of the CIO) finds, however, only a limited … Read More

Recruitment Process Technology

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012



The highly sophisticated tools now available to recruiters would boggle the minds of their predecessors of only a couple of decades ago – but what is the … Read More

Bribery, corruption and outsourcing responsibility

December 6, 2011 |

In the current economic environment the move towards outsourcing, particularly offshore, is unsurprisingly attractive. Suppliers, staff or distributors may be cheaper, know how to navigate a foreign business culture or language and have demonstrated success and contacts in a highly … Read More