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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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ERP

Reliance upon ERP systems alone could be damaging your growth ambitions

November 4, 2016 |

The world is growing increasingly complex. As such, agile capabilities and the ability to quickly adapt to changes in global environments are becoming more and more important. Events like the rise of extremist terror organisations and the dissemination of technology … Read More

It’s time to communicate the true meaning of ‘robotics’

September 2, 2016 |

When we talk about ‘robotics’, we are no longer talking about plugging in ‘dumb’ machines to mimic human action. Enterprise process robotics has evolved to a point where it can be integrated into existing systems, talking directly to applications with … Read More

Looking at outsourcing through a crystal ball

June 21, 2016 |

Throughout the last ten years of my career as part of Capgemini’s BPO unit I have seen digital innovation transform our personal lives exponentially in terms of smartphones, streaming services and access to real-time information updates. The natural consequence is … Read More

Live Wires #5: Good robots and bad robots

May 10, 2016 | 1

Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term “robotic process automation” back in 2012, and the early evangelists of RPA (such as … Read More

Live Wires #3: What is RPA?

March 2, 2016 |

Three blogs in already and we have yet to tackle the elephant in the room: what precisely is robotic process automation (RPA)?

Basically, RPA is a new type of software that acts as a virtual workforce. It is configured to … Read More

Rising to the IT challenge

January 19, 2016 |

Wandering around the Gartner Symposiums at the end of last year, listening to the keynote speakers and chatting with CIOs from some of the world’s leading brands, it is clear that the year’s theme was very apt. “Rise to the … Read More

From brick to click: making the transition

November 20, 2015 |

Brick and mortar retailers are gradually giving into the fact that ‘online’ is a world they can no longer be indifferent about. Today, retailers are wriggling out of their comfort zone to learn the new rules of what it takes … Read More

ERP standardisation: hope becomes strategy

November 13, 2015 |

When I began my career in the ERP world 30+ years ago as an applications engineer, I was consistently baffled by the ubiquitous demand for customisation. What was so different, I wondered, about order-to-cash for a company that manufactured watches … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

The Three Laws of Robotics: what is Robotic Process Automation, and what forms will it take?

April 23, 2014 |

Ask five experts what robotic process automation is, and you will get six different answers. This is no slur on anyone’s intelligence or integrity; rather it is a reflection of the dazzling explosion of this idea onto the business scene … Read More

The case for reshoring your processes – or for never offshoring them in the first place…

April 23, 2014 |

What would you do if you had access to twice as many staff at half the cost? This has been the opportunity presented through offshoring work over the last decade or so. The evidence tells us you’d do the same … Read More

Do CFOs “get” technology?

February 21, 2014 | 4

In a world where technology is continually turning business on its head, is the finance function keeping up? Are finance leaders effectively exploiting the power of technology in service delivery operations? Are we seeing significant improvement in finance performance such … Read More

Choosing the right technology partner to power your shared services centre

February 13, 2014 |

To enable your shared services centre (SSC) to deliver upper-quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSCs the opportunity may exist to adopt … Read More

Go East: Interviews from European SSO Week 2013

October 14, 2013 | 1

In May, hundreds of sourcing’s finest gathered in Prague for SSON’s 13th Annual European Shared Services & Outsourcing Week, one of the most important events on the annual outsourcing and business transformation calendar. Outsource was once again privileged to partner … Read More

E-Invoicing: Where Now and What Next?

October 9, 2013 | 1

Electronic, or paperless invoicing, is a rapidly evolving technology that is in various stages of adoption around the world. Denmark decreed in 2005 that all government suppliers must submit invoices electronically and Finland issued the same ultimatum in 2009 (a … Read More

Big Data Hits HR

October 1, 2013 | 3

Do you remember the days of filing cabinets full to the brim with personnel files of employees? Depending on the size of the organisation, the number of files and number of cabinets grew to match this. Then offsite centres came … Read More