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Outsource magazine: thought-leadership and outsourcing strategy | July 22, 2017

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The “I” Word: Three types of innovation requiring three approaches in an agreement

July 17, 2014 |

Rewind first back to the respective business aims of both parties. The supplier’s aim is to supply great outsourcing services that maximise their margin and increase their breadth of offering so outsourcing relationships can grow and flourish. The client on … Read More

The “I” Word

July 17, 2014 |

It’s an ever-present question in outsourcing: where is the innovation coming from? But as both buyers and suppliers wrestle with the age-old problem of how to contract for and deliver innovation, isn’t it increasingly clear that one of the main … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

TOP TEN: Location Selection

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

So, you’ve finally convinced your board that in order to save costs, standardise processes, consolidate functions, improve service quality – and because all of your competitors are doing it – … Read More