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Outsource magazine: thought-leadership and outsourcing strategy | August 17, 2017

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‘Long-termism’: as crucial in talent management as in wider business strategies

April 7, 2017 | 1

Commentators have long debated the extent to which ‘short-termism’ (the concentration on short-term objectives for immediate profits) in business impacts both individual organisations and the wider economy. According to recent research, however, companies deliver significantly improved results when leaders manage … Read More

Live Wires #4: Meet the RPA family

May 6, 2016 | 1

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years … Read More

Business Process Outsourcing: 7 misperceptions

June 10, 2015 | 1

An increasing amount of organisations are looking towards business process outsourcing (BPO) to alleviate internal burdens and streamline various functions.

However, misunderstanding and miscommunication about this process can often cause businesses to feel concerned that outsourcing is risky, time consuming … Read More

Q&A: Andrew Burgess, Source

May 16, 2014 |

Andrew Burgess is a director of Source, advising strategically on outsourcing and transformation, with a specific focus on the legal sector; he is also a regular contributor to Outsource. Recently Andrew co-authored The Rise of Legal Services Outsourcing: Risk and … Read More

Exiting a contract: the grey area

April 2, 2014 |

For something that causes so much pain, exiting an outsourcing contract receives surprisingly little attention during a negotiation. Termination, step in rights, damages and other more colourful legalese receive all the glamorous scrutiny leaving the exit itself somewhat neglected.

Furthermore, … Read More

Outsourcing trends in Europe

January 9, 2014 |

At the end of last year, EY published a report on ‘Outsourcing in Europe’, which provided an in-depth review of drivers, risks and trends in the European outsourcing market. Another drab survey results set? Hopefully not, as this report is … Read More

Benchmarking for value: better business outcomes through better transformational outsourcing deals

July 19, 2013 |

This paper sets out a point of view on how transformational outsourcing deals can be made more successful and valuable by selecting a single supplier early, and appointing a Benchmarking for Value Advisor to mitigate the price and value assurance … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More