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Outsource magazine: thought-leadership and outsourcing strategy | September 22, 2017

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Federal Communications Commission

Whose job is it to tackle fraud? Why outsourcers can’t hide from their responsibilities any longer

August 4, 2015 |

At the beginning of April 2015, AT&T agreed to pay a total of $25 million to settle an investigation into data breaches at its call centres in Mexico, Colombia and the Philippines. These breaches had led to the disclosure of … Read More

The Digital Divide: are we ready to breach the chasm?

August 2, 2013 | 2

This article has been guest authored by Harold Tuck, Avasant Distinguished Fellow.

Thomas Friedman, in his 2005 epic book The World is Flat, argues that convergence of the personal computer with fiber-optic micro cable, along with the rise of workflow … Read More