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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

It isn’t a technology play

July 11, 2016 |

Business services are usually at the core of organisational endeavours, structured to build and manage a variety of workflows and dependencies in a concerted manner. The end goal for all such services is the smooth functioning of an organisation, built … Read More

Three CIO imperatives – and three ways to fund them

February 22, 2016 | 1

CIOs today face a number of front-burner issues that either didn’t exist or barely registered on the radars of their counterparts in 2000. Yet at the same time, the more things change, the more things stay the same.

One imperative … Read More

Embracing the world of RPO

June 16, 2014 | 1

Corporate HR departments are increasingly using Recruitment Process Outsourcing (RPO) services to transfer all or part of their recruitment activities to an external service provider. RPO providers bring forward deep recruiting capabilities that include well-qualified recruiters, processes, sourcing networks, technology … Read More

A marriage made in Heaven or a one-night stand? (Part 2)

April 16, 2014 |

To read the first part of this article, click here.

Every supplier has a core set of services and situations in which it thrives. It can push a certain way outside this and still succeed. Push it too far, and … Read More

Is talent a severe crunch?

January 30, 2014 | 1

If there is any topic that evokes countless emotions amongst employers, governments and entrepreneurs anywhere today, it is about talent. Availability, scarcity, unemployability are synonymous with the concerns expressed. The constant argument one comes across is that businesses need to … Read More

How to demonstrate the value of outsourcing in customer contact

October 28, 2013 | 1

The contact centre outsourcing market had been stagnated. The economic crisis hit outsourcers hard, since almost all businesses slashed operational costs and many contracts were left to burn out. Processes were brought back in-house and outsourcers often unfairly tagged as … Read More

Outsourcing and labour reform in France

August 8, 2013 |

A new law, published on 16th June 2013, is set to deliver significant reforms to France’s notoriously inflexible labour market.

The continuing, and deepening, economic crisis in Europe, and in France, has encouraged the government to look for ways to … Read More

Bringing innovation to sourcing for smarter business performance

August 7, 2013 | 2

As technology changes continue to accelerate, so do the expectations and ambitions of business leaders. With social, mobile, cloud computing and big data converging, business leaders are recognising the signs of another, bigger groundswell of change. And they … Read More

Contracting for cloud: making the right decisions to maximise value

July 11, 2013 |

This column was co-written by Jonathan Burn, PA Consulting Group.


Cloud computing is realising its promise of cheaper and more flexible IT and is changing both the way CIOs contract for IT services and how they engage with their … Read More

Flexible IT systems: building systems that can overlap across functions

July 10, 2013 |

Flexible IT systems: we’ve all heard that claim from vendors, haven’t we? I’m sure that we have all tried the modular approach, especially those of us that have implemented ERP systems.

Not many have come out of these projects with … Read More

Co-operation’s role in long-term contracting

December 5, 2012 |

I’ve talked at length in this series recently about how academics and big thinkers have buttressed the importance of trust and collaboration in outsource deals. While it may seem like an anomaly, or at least a new idea, to mention … Read More

What’s the Point of Outsourcing?

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

DLA Piper in association with Outsource is running a survey looking at some of the biggest questions in outsourcing. To launch the survey – which you can take at … Read More

Call Me Maybe?

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012


In many ways these are great times for the customer contact business, with new technology providing hitherto-unthinkable opportunities for smarter and more effective contact; new delivery locations emerging … Read More

The Professionals: Jeanette Hibbert, Kerry Group

July 25, 2012 |

The latest in our series of buy-side Q&As features Jeanette Hibbert, HR Services Manager – EMEA Region at Kerry Group…

Outsource: What are the three most important attributes you seek in a potential partner – and what one single factor … Read More

Complementing traditional outsourcing with the emerging cloud computing

April 11, 2012 |

In the last article I discussed the emergence of cloud as a key sourcing option. Media has been publishing so much on the cloud that it is often touted as a threat to the traditional outsourcing. Since everything seems emerging … Read More