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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Q&A: Rainer Machek, SynerTrade

May 17, 2017 |

Rainer Machek is Executive Vice President at SynerTrade, a Germany-based global provider of digital procurement solutions. We caught up with Rainer at a recent Sourcing Industry Group (SIG) Global Summit to find out a bit more about his organisation and … Read More

Three tips for growing a mid-sized business in a world of change

April 26, 2017 |

Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:

  • In the UK, Theresa May has formally announced the country’s intention to leave the European Union.
  • Gartner predicts 20.8 billion connected … Read More

Q&A: Alejandro Camino, Softtek

December 14, 2016 |

Alejandro – Alex – Camino is the CMO of Mexico-based IT provider Softtek, and a prominent and increasingly influential thought leader in the Western Hemisphere’s nearshore sector (including playing a key role in the development and growth of theLatAm Alliance). … Read More

Pay the price of a low price, or why nearshoring is replacing typical offshoring

October 31, 2016 |

Many people ask themselves if price should be the most important factor in the process of selecting an IT service provider. Is the cheapest option always the best one? It might be true, but there are some conditions. In this … Read More

Device mesh, imagination and the law

August 12, 2016 |

Only imagination limits the opportunities available from our rapidly connected world. It’s hard to think of a household product or work device that could not have some benefit from being connected to another application via the internet of things (IoT), … Read More

Driving outsourcing along the customer journey

July 29, 2016 |

Outsourcing has come a long way. I can remember publishing my first book in 2004 and still needing to explain the benefits to sceptical executives. This is not so common now that outsourcing has become an accepted part of boardroom … Read More

Q&A: Haitao Qi, Devott

June 14, 2016 |

Haitao Qi is the CEO and founder of Devott, the leading Chinese research and advisory firm focussed on the country’s technology markets and business services, whose annual Devott Global IT & Sourcing Summit (DGITS) is now the largest of its … Read More

Q&A: Eleanor Winn, SIG & Outsource

May 6, 2016 |

At the start of this month, renowned British sourcing advisor Eleanor Winn took a giant leap away from familiar territory and into the unknown – in the form of a new role as Co-Head of EMEA (in the process barging … Read More

Rising to the IT challenge

January 19, 2016 |

Wandering around the Gartner Symposiums at the end of last year, listening to the keynote speakers and chatting with CIOs from some of the world’s leading brands, it is clear that the year’s theme was very apt. “Rise to the … Read More

Leaving a legacy and keeping your reputation intact

November 3, 2015 |

There is a term in psychology, called the “Buffer Generation.”  It refers to those born in the 1990s who are seen as a unique group – the last generation to have experienced the pre-internet era and the first to go … Read More

Here’s why you should refresh your outsourcing strategy

July 9, 2015 |

For some organisations, their outsourcing strategy starts with choosing a supplier, negotiating hard and then managing the relationship. As the nature of the contract changes, the number of suppliers increases and there is critical dependency on a few selected ones, … Read More

Start top-down portfolio planning in four simple steps

June 25, 2015 | 1

In the wake of the recent General Election, the National Outsourcing Association has claimed the result will trigger continued growth in public sector outsourcing. The industry is of increasing national importance, so delivering results that are spot-on is more vital … Read More

Which apps go where? Why the cloud isn’t as straightforward as it seems

June 18, 2015 |

Not since the early 2000s have C-level executives devoted so much time and energy to digital initiatives; big data and mobile are just two of the technologies now being used to create new business models and transform processes. But just … Read More

How easy is digital?

June 2, 2015 |

Simplify your digital transformation journey and ensure success by addressing four key focus areas.

What is digital?

Many people have had a go at defining it, but the key is to understand that digital is not just about front end … Read More

The outsourcing challenge for CIOs

March 26, 2015 |

The IT outsourcing market has matured significantly over the past decade, and in the last year alone we’ve seen industry growth of 15 per cent to £3.44bn, according to a recent report. Set against an economy where firms need to … Read More

Managed Competence Center

March 24, 2015 |


Genesys is a leading provider of customer engagement and contact centre solutions, with over 3,500 customers in 80 countries. As of June 2013 Gartner placed Genesys at the top of their Magic Quadrant for Contact Center Infrastructure.

Founded … Read More