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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Live Wires #4: Meet the RPA family

May 6, 2016 | 1

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years … Read More

“Robotics” in process operations: Useful rapid automation, no transformation panacea

November 27, 2015 |

 

Rapid automation (RA), also known as “robotics” and autonomics, is not a new technical development but has accelerated significantly since 2013. Better technology tools and operations clarity have enabled the automation of material parts of the repetitive work … Read More

The line between hype and reality for Robotic Process Automation

November 19, 2015 |

 

The field of Robotic Process Automation (RPA) has advanced significantly over the past few years, but prospective users need to look beyond the hype to apply this emerging technology effectively. By interacting with existing software systems at the … Read More

The 10 keys to optimizing a finance operating model

November 19, 2015 |

 

As companies go global to remain competitive, Finance and Accounting (F&A) is going borderless, presenting a host of new challenges for CFOs who are already stretched for time, staff, skills, and budget. Cost reduction, combined with strategic insights … Read More

Financial planning and analysis: centralised operating models empower the strategic CFO

August 10, 2015 |

 

CFOs are increasingly called upon to serve as key strategic partners for leaders across their organisations. CFOs are expected to provide authoritative insight, but to do so, they need a strong financial planning and analysis (FP&A) function. FP&A … Read More

The Three Laws of Robotics: what is Robotic Process Automation, and what forms will it take?

April 23, 2014 |

Ask five experts what robotic process automation is, and you will get six different answers. This is no slur on anyone’s intelligence or integrity; rather it is a reflection of the dazzling explosion of this idea onto the business scene … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More

Crowdsourcing evolves to address Business Process Management (BPM) challenges

January 10, 2014 |

A volatile and uncertain economic environment, combined with cost and margin pressures on every business, every industry across the globe, and scarcity of skilled human resources, has necessitated the rise of new organisational models – that are modular, flexible, global … Read More

HR payroll: what are today’s challenges?

January 7, 2014 |

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More

European Outsourcing Association Awards 2012: the winners…

July 4, 2012 |

One of the most eagerly awaited nights in the European outsourcing calendar is, of course, the annual European Outsourcing Association Awards, which this year took place on June 27 at London’s much-feted Law Society. At a gala dinner replete with … Read More

Size Matters: Big Data Booms

July 3, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

With over 2.5 quintillion bytes being created every day, data has got very big indeed – and so has the commercial opportunity implied by such a vast repository of … Read More

The Talent Question

June 29, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011

 

India might be the outsourcing heartland of the world but concerns are constantly being raised about its ability to deliver the requisite number of qualified employees for global … Read More

Post-Recession F&A BPO

March 29, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

A rebounding market, but is it taking a new direction? HfS founder and CEO Phil Fersht reports…

Recent HfS Research of 209 organisations (Figure 1) indicates that F&A processes … Read More

From Shadows to Limelight

December 16, 2010 |

For decades Colombia was synonymous with exports of a very unwelcome nature. Now, though, the country has big plans to establish itself as a truly compelling service-delivery location. We went to find out more…

It’s an understatement to say that … Read More