Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

Scroll to top

Top

Global Business Services

Why Process Management is Key to Innovation

July 21, 2017 |

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance … Read More

Walking in a webinar wonderland…

August 18, 2016 |

Another month, another great Outsource Talks webinar… This week it was my profound pleasure and privilege to welcome Vested’s Kate Vitasek, KPMG’s Don Ryan and ‘Art of Procurement’ host Phil Ideson to the Outsource Talks sofa, where the hour fairly … Read More

Sunshine, happiness and webinars

July 20, 2016 |

The summer sun blazed down upon London today, a raging nuclear inferno of staggering power – yet it was as a mere birthday-cake candle when set alongside the brilliance of the panellists on this afternoon’s Outsource Talks… Yes, today saw … Read More

Putting the “G” into “GBS”

July 11, 2016 |

At a recent breakfast roundtable I hosted, one of our guests was discussing the transformation her organisation is currently undergoing, moving a significant proportion of its recruitment function into a central office collocated with a number of other back-office activities.

Read More

It isn’t a technology play

July 11, 2016 |

Business services are usually at the core of organisational endeavours, structured to build and manage a variety of workflows and dependencies in a concerted manner. The end goal for all such services is the smooth functioning of an organisation, built … Read More

Q&A: Atul Vashistha, NeoGroup

May 11, 2016 |

Atul Vashistha is the CEO and chairman of global services and sourcing advisory firm NeoGroup, as well as the former (as of last month) chairman of the Nearshore Executive Alliance (NEA). Continuing our series of interviews from the recent SIG … Read More

GBS: roadmaps and payoffs…

April 16, 2016 |

As many of you know, in 2014 Outsource entered into a partnership with KPMG to produce the GBS Roadmap series of conferences focused on Global Business Services (GBS); these events (the first two of which took place last year in … Read More

Battle lines in the sourcing world

April 13, 2016 |

The sourcing industry can be thought of as a harbinger for new ideas, technologies and solutions that much of the developing world wasn’t privy to toward the end of the millennium. Of course, the type of explosive growth this industry … Read More

Q&A: Mike Beals, College of Governance, SIG University

January 19, 2016 | 4

As outsourcing has matured as a practice, and as new technologies such as cloud have come to the fore, the nature, composition and scope of deals have evolved dramatically: we live in an age of multisourcing, of hybrid delivery environments … Read More

Video Q&A: Jack van Eijk, Capgemini

July 14, 2015 |

Back in May in Stockholm, Sweden, Outsource and KPMG hosted the first in our GBS Roadmap series of events, bringing together the great and the good of Global Business Services from the Nordic region and beyond for two days of … Read More

Global Business Services: a current snapshot

March 12, 2015 |

Over the last 12 months, KPMG has been conducting detailed research with Global 1000 companies on their shared services deployment strategies and operating models. Per the following snapshot, which captures the responses of over 40 leading companies: roughly 75 percent … Read More

Nordics 2015 – Driving Value & Performance

February 24, 2015 |

Fantastic news for anyone involved in support services in the Nordic region! Outsource is delighted to announce the launch of the first event in its Global Business Services Roadmap series with KPMG: ‘Nordics 2015 – Driving Value & Performance!’, taking … Read More

2014 outsourcing market review and predictions for 2015

December 23, 2014 | 2

The last 12 months have produced a lot of highs in the outsourcing market, which has set the tone for 2015. Indeed, we saw one of the strongest years for outsourcing in EMEA in a decade with more activity across … Read More

Setting up a world-class Global Business Services organisation: no easy undertaking!

September 12, 2014 |

Businesses leaders are increasingly presenting tougher challenges to their corporate functions: “Help me save money year-on-year” and “allow me to be more flexible so I can respond to external changes” are just two examples of what they are looking for. … Read More

Optimising Field Service Operations to Drive Profitability and Improve Customer Experience (Part 2)

June 17, 2014 |

Continuing our report on a unique roundtable, hosted by Outsource in collaboration with OnProcess, looking at challenges and opportunities for field service operations. To read Part 1 of this article, click here.

In order to address some of the problems … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More