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Outsource magazine: thought-leadership and outsourcing strategy | August 21, 2017

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Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Man and machine: the future awaits

April 5, 2017 | 2

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of … Read More

The future of outsourcing is clear: trust me

March 27, 2017 |

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new … Read More

Air freights, drones, and the Internet of Things: what is the future of the supply chain?

September 26, 2016 | 1

Since the dawn of the Industrial Revolution, the global supply chain hasn’t really changed all that much. Products are made from raw materials in factories, shipped off somewhere else (either by land or sea), stored in a warehouse, and then … Read More

US candidates return to familiar outsourcing arguments

September 2, 2016 |

For as long as I can remember, arguments about outsourcing have played a part in the US election cycle. In the final stages of the presidential election the two candidates will make promises they can’t keep and declarations about how … Read More

Writing Competition: 3rd Place

August 16, 2016 | 4

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

Evolution is natural. Change is inevitable. As a professional, if you are not keeping up on trends in your industry, … Read More

Contracting for multi-supplier DevOps

July 27, 2016 |

Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are … Read More

Building a BRIDGE to better insight into non-profits

July 20, 2016 |

Though millions of non-profit entities exist worldwide, their activity, social impact, financial performance and effectiveness remain relatively mysterious, at least in aggregate. In order to increase their transparency, four leading non-profit organisations partnered with my company, a Polish software development … Read More

Pokemon Go means business: why B2B needs to get its game face on

July 19, 2016 | 2

Pokemon Go signals the mainstream arrival of augmented reality (AR). From here on in, virtual reality (VR) will always be the poorer cousin – or bridesmaid if you will, and never the bride – in the fight for digital’s push … Read More

Both sides now

June 6, 2016 |

Almost twenty years ago, my son responded to the ubiquitous inquiry “What do you want to be when you grow up?” His interlocutor was his Italian godfather (the Milanese not the Sopranos variety). There were certain implicit cultural expectations about … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

A new way to serve and contract

April 1, 2016 |

The world of sourced services is developing rapidly. Gone are the long-term, rigid forms based on lease funding and assumptions of slothful corporate evolution. The cloud, rapid innovation and globalisation have put paid to that. So what emerging trends of … Read More

Travel to Utopia?

March 16, 2016 | 1

Earlier today, I had the honour of delivering the final presentation at the Sourcing Industry Group (SIG)‘s latest London Regional Roundtable – this time round, actually, a joint effort with the wonderful folks at the Association of Corporate Travel Executives … Read More

The Delivery Engine: rediscovering lost lessons on corporate governance

February 19, 2016 |

Over the past 40 years something extraordinary has been happening in organisations. The staff and management who populate them have been getting progressively smarter, at least when measured by their education, ongoing training and number of books read. Paradoxically, the … Read More

Every idea sucks in the beginning

December 7, 2015 |

Reflecting on a recent Innovation Summit, I noted a significant difference to last year’s installment of the same event. There was little or no mention of the theory of incremental gains. Everything focussed on big ideas, big data, big robots, … Read More

Q&A: Jonathan Crane, IPsoft (Part 2)

June 19, 2015 | 3

We continue our wide-ranging discussion with Jonathan Crane, Chief Commercial Officer at IPsoft, about automation, cognitive capabilities, his organisation’s groundbreaking Amelia product, and the impact of all this upon today’s outsourcing space and the broader business environment… To read Part … Read More