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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Governance Director

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Strategic outsourcing decision-making: heads versus heart?

November 2, 2010 |

Executives are entrusted to make difficult, complex outsourcing judgements critical for their organisation’s success. A wrong decision can cost the company dearly at best and can put the business in jeopardy at worst.

However, many businesses (and the public sector) … Read More

Hosting a global event – what can we learn about outsourcing governance?

October 12, 2010 |

As you read the headline, you’re probably wondering what hosting a global event and sourcing have got to do with each other. Well if I said Delhi 2010 Commonwealth Games, then you will get the picture.

If major sourcing programmes … Read More