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Outsource magazine: thought-leadership and outsourcing strategy | June 23, 2017

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Government

Will the UK save £1.6bn on procurement after Brexit?

May 5, 2017 |

In its campaign against the UK’s continued membership of the European Union, ‘Vote Leave’ claimed that EU procurement rules, which govern the purchase of goods and services by public sector bodies, cost UK taxpayers £1.6bn a year. It also claimed … Read More

Robots versus humans: creating an economy in a new world

December 2, 2016 | 1

When the House of Commons Science and Technology Committee released its ‘Robots and Artificial Intelligence’ report last month, it was a much-needed shot of adrenaline, encouraging the government to take seriously the impact of robotics and artificial intelligence on the … Read More

How far are European countries moving forward with open data?

November 4, 2016 |

Open data – that is, publically available data that is free for all to use – is set to have a monumental impact on societies in the next five years. Whether it’s information regarding public transport, city policy or city … Read More

Pennsylvania Department of Human Services Transforms Public Services by Automating Complex Decision Making

October 11, 2016 |

The Pennsylvania Department of Human Services (DHS) becomes the latest US government agency to boost its agility through faster and more agile decision-making by embracing a business rules management system (BRMS).

It’s easy to question whether government agencies can … Read More

Q&A: Haitao Qi, Devott

June 14, 2016 |

Haitao Qi is the CEO and founder of Devott, the leading Chinese research and advisory firm focussed on the country’s technology markets and business services, whose annual Devott Global IT & Sourcing Summit (DGITS) is now the largest of its … Read More

Outsourcing in the public sector: unnecessary fear?

May 26, 2016 |

Once more, the validity of outsourcing in the public sector has been brought into question. Just this week, the National Audit Office released a report on the UK government’s programme to transfer back-office functions to two shared services centres. The report … Read More

‘Business as usual’ outsourcing is no longer an option for the UK

September 25, 2015 |

Private sector providers will be at the heart of the UK government’s efforts during this Parliament to reduce its fiscal deficit and improve the quality of service to the citizen.

But that means that they must also be prepared to … Read More

Pay up! Why big players need to treat SMEs fairly…

July 14, 2015 |

Successive governments have promised to cut red tape for businesses and the fact that we have had yet another pledge to end bureaucracy suggests they have so far failed to deliver.

But what makes the latest declaration, from business secretary … Read More

A new political dawn, a new era for UK public sector outsourcing?

May 26, 2015 |

Between 2010 and 2015, the Coalition government spent almost double the amount on outsourced public services compared to the previous Labour government (£110bn, up from £59bn). If we take a look at the number of contracts awarded, this spend becomes … Read More

Outsourcing opportunities in the UK public sector

April 7, 2015 |

Changes to public procurement rules have made it easier for small and medium-sized businesses to compete for public sector contracts. The Public Contracts Regulations 2015 are intended to provide a more modern, flexible and streamlined regime. Contracting authorities will be … Read More

The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it

November 6, 2014 |

The following is an edited extract from Chapter 5 of The Whitehall Effect: how Whitehall became the enemy of great public services and what we can do about it by John Seddon, recently published by Triarchy Press.

It was Gordon … Read More

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

Getting the basics right: the UK government’s new Cyber Essentials Scheme

May 19, 2014 |

Spurred on by its analysis of cyber attacks against UK enterprises, the government has identified a series of basic technical controls that many businesses are failing to use to manage cyber risk. Whilst that might not come as a surprise, … Read More

The politics of UK government outsourcing

April 22, 2014 |

British political commentators have been denied one of their traditional occupations: speculating about the date of the next general election. For the first time in UK history the next poll has a fixed date: 7 May 2015. But what commentators … Read More

Is talent a severe crunch?

January 30, 2014 | 1

If there is any topic that evokes countless emotions amongst employers, governments and entrepreneurs anywhere today, it is about talent. Availability, scarcity, unemployability are synonymous with the concerns expressed. The constant argument one comes across is that businesses need to … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More