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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Healthcare

Come see us again: why customer service matters in healthcare

May 2, 2017 |

The notion of healthcare quality being measured only based on the level of medical care given to patients is on its way to a complete disappearance. From our position in the healthcare contact centre space, we have been witnessing more … Read More

Three tips for growing a mid-sized business in a world of change

April 26, 2017 |

Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:

  • In the UK, Theresa May has formally announced the country’s intention to leave the European Union.
  • Gartner predicts 20.8 billion connected … Read More

Man and machine: the future awaits

April 5, 2017 | 2

Statistics are a lot of fun, and contentious too. Yet they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machines are increasingly capable of … Read More

Unlocking the value of Accountable Care Organizations by choosing the right contractual approach

February 27, 2017 |

“There has got to be a better way!” That’s the common lament from all aspects of the healthcare industry from providers, payers, and patients alike when talking about the relationship between those three parties. It not unusual to hear complaints … Read More

Going digital, globally

October 17, 2016 |

Hard to believe half a year has gone by so quickly, but Outsource finds itself once again at a SIG Summit – taking place this time round in delightful (though, today, surprisingly drizzly) Carlsbad, California. The conference proper kicks off … Read More

Live Wires #7: Giant shoulders

July 15, 2016 |

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? … Read More

Adapting to rapid changes requires business agility

July 6, 2016 |

In a fast-changing environment, organizations need the agility to make changes quickly, while still efficiently automating their business rules and logic.

We all make mistakes – it’s one of the things that makes us human. It’s also one of … Read More

Q&A: Bill Huber, Alsbridge

May 6, 2016 |

Bill Huber is Managing Director: Digital Platforms & Solutions at sourcing advisors Alsbridge – and one of the best-known figures in the global sourcing advisory space. We met up with Bill at last month’s SIG Summit in Orlando, Florida, to … Read More

Travel to Utopia?

March 16, 2016 | 1

Earlier today, I had the honour of delivering the final presentation at the Sourcing Industry Group (SIG)‘s latest London Regional Roundtable – this time round, actually, a joint effort with the wonderful folks at the Association of Corporate Travel Executives … Read More

Outsourcers in the UK: not too big to fail…

February 12, 2016 |

The Commercial Court ruling in BT Cornwall Limited v Cornwall Council and Others is a sharp reminder that if an outsourced service provider does not provide the service it has promised to provide, to the standard it has promised, it … Read More

The bigger picture: healthcare, mobile apps and crowdtesting

November 25, 2013 |

The increasing adoption and use of mobile technologies is disrupting the healthcare industry. This phenomenon has created innovative ways, channels and tools to deliver healthcare cost-effectively even in the remotest of places. A quick search for “health” on the Apple … Read More

OPINION: Working for a brighter future in public services

November 4, 2013 |

The role of outsourcers in the delivery of healthcare and other public services is an emotive issue.  However, for too long the debate has been polarised on an all-or-nothing basis between those who want to keep the public sector as … Read More

TOP TEN: Pathetic Politicians

October 2, 2013 | 1

Ambrose Bierce described politics as “a strife of interests masquerading as a contest of principles” – and anyone keeping even the most distant eye upon the political arena would presumably agree that when it comes to outsourcing’s place in contemporary … Read More

A Healthy Development: Opportunities for Outsourcers in US Healthcare

September 30, 2013 |

Today, in our increasingly technological and fast-past world, healthcare providers are facing pressure to deliver a wide range of services to an ever-growing number of patients. They are also expected to deliver a standard quality of care, while reducing overall … Read More

ISG: Nearly half of top-20 providers may no longer exist in their current form in ten years

September 20, 2013 | 1

External pressures, brought on by the on-going economic uncertainty around the globe are adding to the existing competitive tensions within the service provider industry. The ISG Outsourcing Index has now recorded three straight quarters of sluggish bookings activity amongst service … Read More

Specialists are outsourcing’s A-Team…

August 30, 2013 | 1

Specialist outsourcing is on the rise and a number of factors are behind this trend. Companies are seeking more sophisticated skills and capabilities to adapt to the ever-faster pace of change in business. They are also looking for support to … Read More