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Outsource magazine: thought-leadership and outsourcing strategy | August 24, 2017

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HP

Life Lessons: Ravichandran Venkataraman

September 12, 2016 |

Ravichandran Venkataraman is the Founder of Alive Consulting and a former Senior VP and Head of Global Business Services for HP – as well as a long-time columnist for Outsource. Who better, then, to launch our new Life Lessons interview … Read More

TOP TEN: Outsourcing Myths & Legends

June 27, 2016 |

The world of outsourcing is a mysterious place anyway, full of bizarre practice, obscure (even obscurantist) jargon, and technology that is increasingly indistinguishable from magic – yet some parts of our shared folklore take this oddness to a whole new level … Read More

2016: the golden year of nearshoring for UK businesses

December 14, 2015 |

The IT outsourcing market is well established in the UK, with most modern businesses outsourcing at least part of their operations to Europe, in fact it is actually the standard model for IT in the UK.

Offshoring allows businesses to … Read More

The ARC of successful outsourcing

August 14, 2015 |

I’ve argued in a recent book that leaders need to be Authentic, Responsible and Courageous (ARC) if they’re to turn the rising tide of mistrust within and between organisations. The same is true in outsourcing relationships, where trust is a … Read More

Remote offshoring, or in/on-shoring, are no longer the only answer for customer service solutions; Romania – a sizeable opportunity still underexploited.

June 22, 2015 |

 

Companies have often relied on a limited number of geographic sourcing areas, mostly far away (offshore), as part of their outsourcing strategies. However, they also look to deliver enhanced customer service and consolidate cost effectiveness, so lately we … Read More

An interview with the IBA CEO

May 14, 2015 |

 

Sergei Levteev Chairman of the Board of Directors Chief Executive Officer IBA Group

Sergei Levteev has been the IBA CEO since the company’s inception in 1993. In 2005, he was elected as Chairman of … Read More

HP and Aecus get innovative…

May 12, 2015 |

Innovation: everybody wants it, and yet surprisingly few of us can even define it to any meaningful extent… Regular Outsource readers will remember our in-depth examination of innovation in outsourcing (back in the Summer 2014 print edition) and the noteworthy … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Share your thoughts on innovation (and maybe win an HP tablet…)

October 22, 2014 |

From an overused cliché to a driver that impacts processes, organisations, industries or society, ‘innovation’ strikes many different chords.

But the fact remains that innovation seems to be very important to businesses of all types. Organisations today are under constant … Read More

“I Accept”: risks and challenges in cloud contracts

September 2, 2014 |

Many cloud computing contracts are standard form contracts with pre-decided terms that you can either accept wholly or reject, but cannot modify. All you get to do is choose “I Accept”. These agreements are therefore also known as “click and … Read More

Preventing costly outsourcing disputes

August 1, 2014 |

Outsourcing disputes have their root in the inherent tension between the need for customers to improve efficiency and cut costs to do more with the lower budgets available, and the need for providers to balance the profitability of the deal … Read More

Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…

 

Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More

What are the primary obstacles to the widespread adoption of robotic process automation?

April 23, 2014 |

BPOs are at a critical turning point where they need to deliver cost-effective, differentiated solutions. Clients continue to demand innovation, but are hard-pressed to define what that “innovation” might be.  Robotic process automation represents a dramatically new, exciting way for … Read More

What will be the main ramifications for today’s outsourcing space of the ongoing robotic automation revolution?

April 23, 2014 |

I’ve already re-shored around 300K work items a month from our existing outsource work stack and automated processes using RPA, and at a fraction of the cost of manual resource. Although we’ll always have a need for a manual back … Read More

How widespread do you see the adoption of robotic process automation being within your own organisation over the next 12 months?

April 23, 2014 | 1

As an ITO we are always looking for ways to expedite while securing quality. For this reason software reuse, software factory and agile methods are in play and being advanced on an ongoing basis, driven by our strategic agenda (not … Read More

What will be the impact upon your organisation specifically of the increased adoption of robotic process automation?

April 23, 2014 |

We hear from suppliers that the BPO industry has been reluctant to embrace RPA as it is often seen as a threat rather than the opportunity it is. If however you are a service provider with a large workforce in … Read More