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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…


Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More

Embracing the world of RPO

June 16, 2014 | 1

Corporate HR departments are increasingly using Recruitment Process Outsourcing (RPO) services to transfer all or part of their recruitment activities to an external service provider. RPO providers bring forward deep recruiting capabilities that include well-qualified recruiters, processes, sourcing networks, technology … Read More

2014: the year that HR leaders future-proof their businesses

April 8, 2014 |

2013 was a year that saw businesses around the world continuing to linger in an uncertain economy, causing many to reassess their expenditure across all departments – with the recruitment and talent management sector being no exception. 2014, however, is … Read More

What does the future hold for HR outsourcing?

March 21, 2014 | 1

When it comes to the future of HR as a function, you don’t have to look far to find predictions, research, and in-depth analysis of trends and opportunities. It’s long since been accepted that HR practitioners need to step away … Read More

HR payroll: what are today’s challenges?

January 7, 2014 |

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Roundtable: The Value of HR Outsourcing

September 18, 2012 |

Last month, to launch our series ‘OutsourceXplores Getting out of the HR Jungle’, Outsource and Logica – now part of CGI – convened a roundtable looking at some of the key trends, developments, challenges and opportunities at play within the … Read More

Using outsourcing to address risk management

December 20, 2011 | 6

Managing risk is a key challenge to any business.  As companies expand their operations, systems and infrastructure and become more complex, the risks they face also become more sophisticated and difficult to manage.  Even for large companies this is a … Read More

The Australian outsourcing journey

September 5, 2011 |

Outsourcing has evolved and seen a number of major changes over the last 15 years. For a long time the industry in Australia was battling negative perceptions because of a disproportionate level of scrutiny driven by accent-neutralisation challenges with outbound … Read More

Embracing a Lean Culture in Recruitment

June 28, 2011 | 1

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


By embracing the fundamentals of Lean manufacturing, HR leaders at GE Healthcare realised they could lift recruitment to new heights of efficiency and quality…


Few organisations … Read More

Outsourcing HR: what does and doesn’t work…

April 22, 2011 |

The vision of moving to a shared services solution and outsourcing HR has been a priority for many HR outsourcing companies.  Key to successful outsourcing is to ensure that systems and processes become embedded in the organisation and that system … Read More

Recruitment: have you gone global?

April 18, 2011 |

This is an excerpt from and preview of an upcoming white paper to be released by KellyOCG in May 2011.

Let’s face it: regardless of good or bad economic times, A-level talent is hard to find. The recent global recession … Read More

HfS Research

March 28, 2011 |

About HfS Research

Who we are and what we do We help enterprises make complex decisions with their business process and IT outsourcing strategies.

Why HfS Research? So, what makes us so different? Why choose us?

  • Industry-leading analysts with … Read More

How to manage outsourcing your payroll

March 23, 2011 | 1

The decision to outsource usually comes from a number of organisational internal pressures; this can be budget and the requirement to save costs, it can be the lack of available skills locally to do the work in house, or it … Read More

Seven Seismic Shifts

December 15, 2010 |

The HR profession is undergoing a revolution – indeed, several revolutions; as a number of different global trends converge. In this article, Zachary Misko looks at the most prominent of those trends and how they are impacting upon the profession … Read More

Putting Your HR into Expert Hands

October 14, 2010 |

As everyone knows, the most important part of any organisation is its people. Profits can rise or fall, but if a company’s employees are unhappy or ill-equipped to do their jobs, then it can be a recipe for disaster. That’s … Read More