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Outsource magazine: thought-leadership and outsourcing strategy | August 21, 2017

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Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

Five tips to grow your field service practice

August 2, 2016 | 2

“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. … Read More

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

July 22, 2016 |

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

Where Is My Data? (Part 1)

April 8, 2014 |

Cloud remains a hot subject and whether you love or loathe it, it’s not something you won’t have heard of or likely have had pushed your way.

Inevitably, when considering cloud, security questions arise – and certainly in the light … Read More

Performance Is Not Optional: Why Network Emulation Matters…

April 3, 2014 |

If you’re outsourcing, whether to a hosted datacentre, cloud/MSP datacentre or IaaS environment, you’ll consider availability, server/storage resources and security. You’ll discuss these thoroughly with your potential providers. In fact, together with price, these will be amongst the main criteria … Read More

Challenges and Champions: What’s Next For The ITO Space?

January 3, 2014 |

The IT outsourcing space is in the throes of a revolution – numerous revolutions, actually, converging at a time when the very nature and raison d’etre of IT both internally and outsourced are in a state of transition. And, we … Read More

Making SIAM work

August 9, 2013 |

The degree of change required to transform service provision from a prime model to one that engages multiple suppliers is significant. The many strands involved mean that it is not a simple issue that can be bought in and forgotten. … Read More

Doomed? Thoughts on trends in the ITO space

November 8, 2012 |

There’s no doubt something’s happening in the IT market. From now, and for the coming years:

  • The heavy overcast sky caused by a conspicuous buzz breaks up to clear commodity cumulus services in a blue hybrid sky of IT … Read More

Head-to-Head: Ian Moyse & Daniel Thomas

October 4, 2012 |

This article originally appeared in Outsource Magazine Issue #29 Autumn 2012

If one word above all others has dominated the outsourcing space over the last year, it’s been “cloud”. But even though the cloud has now firmly embedded itself in … Read More

Now, where did I put your data? (Part 1)

September 24, 2012 |

When considering cloud the inevitable security questions arise around where your data centres are, what happens to my data and how I can ensure the decision I am making does not expose us to risk. Blatantly ignoring cloud in today’s … Read More

Q&A: Norm Judah, Microsoft

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

Two decades into his career with Microsoft, Norm Judah has risen to the dizzy heights of CTO Worldwide Services. Looking for insight into the challenges and ambitions of a … Read More

The emergence of cloud as a key sourcing option

March 6, 2012 |

Cloud sourcing involves sourcing solutions and computing capabilities to run a business through a combination of cloud applications, cloud platforms and cloud infrastructure. Cloud computing leverages the concepts of infrastructure convergence and shared services. The concepts have been around for … Read More

Clouding your business with data protection issues? (Part 2)

February 16, 2012 |

In Part One of this article, we looked at current data protection issues inherent within cloud computing. Here, we look at the trend towards cloud usage in spite of those issues, plus the data protection developments to watch out for … Read More

Clouding your business with data protection issues? (Part 1)

February 1, 2012 |

In Part 1 of this article we provide an overview of some of the current data protection issues inherent within cloud computing and consider the data protection benefits gained from using the cloud. In Part 2 we’ll look at the … Read More