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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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IBM

Artificial intelligence and the insurance industry: the journey has just begun

January 23, 2017 | 1

By virtue of the risk adverse nature of the insurance sector, the sector has not been considered to be at the vanguard in terms of the adoption of new technologies.

However, the recent announcement that Fukoku Mutual Life Insurance is … Read More

Regulating outsourcing creates surprising vendor opportunities

January 3, 2017 |

During the election, Donald Trump said that he would stop work from leaving America, and would tax offshored products at 35%. Weeks before Trump is sworn in as President of the United States, he is hard at work wheeling and … Read More

Will 2017 bring a new era of partnership in outsourcing?

December 19, 2016 |

I was thinking of what I could say about the outsourcing market at the end of 2016. My initial thoughts were about how I feel that the term itself is dying out. Companies are much more likely to be exploring … Read More

Getting multiple suppliers to work together

October 12, 2016 |

Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory… How does one practically get multiple parties to collaborate towards a common end?

It was recognised early in the development of … Read More

US candidates return to familiar outsourcing arguments

September 2, 2016 |

For as long as I can remember, arguments about outsourcing have played a part in the US election cycle. In the final stages of the presidential election the two candidates will make promises they can’t keep and declarations about how … Read More

Live Wires #8: Late or leapfrog?

July 28, 2016 |

An almighty fight is raging for control of the RPA software market. Who is the market leader? Which is the best product? Which features really stand out? There are a number of names in the frame, but one name Daniel … Read More

Pokemon Go means business: why B2B needs to get its game face on

July 19, 2016 | 2

Pokemon Go signals the mainstream arrival of augmented reality (AR). From here on in, virtual reality (VR) will always be the poorer cousin – or bridesmaid if you will, and never the bride – in the fight for digital’s push … Read More

Live Wires #6: The virtual outsourcer

June 3, 2016 |

Robotic process automation is based on a new type of software. But will it result in a new type of outsourcer? James Hall, Founder and CEO of Genfour, thinks so. Welcome to the world of the virtual outsourcer.

With a … Read More

Live Wires #4: Meet the RPA family

May 6, 2016 | 1

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years … Read More

EMEA outsourcing is off to strong start in 2016: ISG

May 3, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region got … Read More

How financial services providers can reap the rewards of migrating to the cloud

April 19, 2016 |

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation … Read More

Q&A: Chip Wagner, Alsbridge (Part 1)

April 11, 2016 | 2

Chip Wagner is the CEO of Alsbridge, one of the world’s leading sourcing advisory organisations. At a time of significant challenges for advisory firms the world over, Alsbridge is enjoying a purple patch with very healthy growth being reflected in … Read More

Artificially limited: liability for machine intelligence

February 3, 2016 |

Anyone with even a passing interest in technology will be well used to the claim that a particular IT system – some combination of hardware and software – is “clever technology”. Similarly, synonyms for intelligence have been appended as a … Read More

AI 101: an introduction to automation and artificial intelligence in outsourcing

January 27, 2016 |

The traditional view of outsourcing has tended to see cost reduction as one of the primary drivers for any customer. The idea that the ‘total cost of ownership’ of a particular business function over the term of the outsourcing contract … Read More

The Comeback Kid: it’s time to look at AI again

January 7, 2016 |

The first ever meeting of Artificial Intelligence (AI) experts held in 1956 ended with a declaration from delegates that intelligent computers would be a commonplace in our lives in that decade or soon after. However, progress seemed to be illusory … Read More

2016: the golden year of nearshoring for UK businesses

December 14, 2015 |

The IT outsourcing market is well established in the UK, with most modern businesses outsourcing at least part of their operations to Europe, in fact it is actually the standard model for IT in the UK.

Offshoring allows businesses to … Read More