Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | June 23, 2017

Scroll to top

Top

Infosec

Brexit splits UK businesses over data law

May 4, 2017 |

As Brexit slowly begins to become a reality, there are worrying signs that British businesses are cancelling vital data protection reforms – in the mistaken hope that rules will change once the UK has left Europe.

The UK vote to … Read More

EU GDPR: key actions you might still have time to take

April 7, 2017 |

In an effort to better protect its citizens’ data, the European Union will be implementing the General Data Protection Regulation – or GDPR – in May of 2018.

While we’re of the mindset that compliance isn’t always equal to security, … Read More

The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

What your suppliers aren’t telling you (and why you should worry)

February 27, 2017 |

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases.

According to a … Read More

OPINION: Why Lebanon as a hub for business process outsourcing?

September 20, 2016 |

A couple of years back, I approached a number of legal process outsourcing (LPO) firms – all of the largest and most reputable American and British ones. Many replied; only one expressed interest and took it further. I made a proposal … Read More

The General Data Protection Regulation: key implications for UK outsourcing

September 12, 2016 |

From 25 May 2018, a new European General Data Protection Regulation (the “GDPR”) will apply and change the rules applicable to businesses that process “personal data” such as customer and employee data. Organisations will need to consider implementing new procedures … Read More

Device mesh, imagination and the law

August 12, 2016 |

Only imagination limits the opportunities available from our rapidly connected world. It’s hard to think of a household product or work device that could not have some benefit from being connected to another application via the internet of things (IoT), … Read More

Balancing the security budget with managed services

August 10, 2016 |

Budgeting for IT has always been an uphill battle, with the boardroom tending to try and cut back on spending whenever possible, despite a driving desire for the competitive advantage strong tech investment brings. This is especially true for cybersecurity, … Read More

OPINION: Vendor headquarters matter

June 23, 2016 |

Most companies recognise outsourcing as an attractive way to efficiently complete software development projects, especially for companies that are experiencing skills gaps, time gaps or budget gaps. When this happens, outsourcing can be a viable solution – but only if … Read More

GDPR: is this about IT or resilience?

June 10, 2016 |

Levels of concern in business appear to be rising, as the date for the roll out of the new EU Data Protection regulations, known as GDPR, was announced (May 25, 2018, by the way). Social media were alight with comment … Read More

Cyber-attacks: can you contract against damage caused by supplier data breaches?

June 8, 2016 |

The data and cyber regulatory regime in the EU – which includes, for the time being at least, the UK – is undergoing a very significant shake-up. The new General Data Protection Regulation which will come into force on 25 … Read More

Outsource talked!

March 18, 2016 |

On Wednesday the world – well, that portion of it that registered, anyway – was treated to the delights of our first Outsource Talks webinar, our foray into the world of the talk show as seen in the outsourcing space… … Read More

Time to talk Talks

February 25, 2016 |

I always find it gratifying when a dormant project is resurrected: it means that effort already exerted (perhaps a while beforehand) has not after all been wasted, and that what seemed a good idea at the time continues to seem … Read More

2015: the year of the breach

December 11, 2015 |

At the start of 2015, Cisco CEO John Chambers warned that if people thought 2014 was a bad year for hacking, 2015 would be even worse. This was a significant claim to make, considering some of the high-profile attacks last … Read More

Selling security to the end user: avoid FUD

November 25, 2015 |

Without sounding like a broken ringtone, it’s attacks like the TalkTalk breach that, once more, bring IT security to the top of the agenda. I imagine business owners in the past month have been thinking “if TalkTalk can fall victim … Read More