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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Infosys

Big Problems, Big Ideas and New Ways of Looking at Things

October 31, 2016 |

This month’s SIG Global Summit in Carlsbad, CA featured a wide range of expert speakers and engaging topics, including 1) the increasing importance of third-party risk management, and 2) the competitive imperative to leverage business intelligence from big data. … Read More

Why the rise of robotics is forcing a rethink in BPO

August 23, 2016 |

Recently, Genfour conducted a survey amongst UK and US business leaders on their views about robotics and automation.

The findings revealed that half of the respondents believe AI and robotic process automation (RPA) will have a significant impact on the … Read More

Three reasons end-of-contract decisions are getting harder

June 3, 2016 |

At the end of a contract term, buyers of outsourced services have several options. They can renew the agreement and sign on for more of the same, renegotiate terms, seek a new partner through a re-bid or take services back … Read More

Design thinking: a way forward for the outsourcing and offshoring industry

April 22, 2016 |

A look at the picture below shows that design thinking is all about starting with the customer and ending with the customer. This really sounds like very old wine in a new bottle. But, please do remember: a lot of … Read More

Five steps to mitigating outsourcing overbilling risk

March 11, 2015 |

The recent incident regarding Infosys’ overcharging of Apple for outsourced services demonstrates that overbilling is not just theoretical, and that you don’t have to look far afield for proof. The first line of defence is developing an outsourcing agreement correctly … Read More

A case for three parallels

January 26, 2015 |

Two models have become the most popular outsourcing options prevalent globally today: shared services, and third-party provisioning, alongside arange of other models across the spectrum spanning these two, driven either by a distinct pursuit for value, risk avoidance, co-creation or … Read More

India: free trade agreements back on top

January 20, 2015 |

When you speak with entrepreneurs and executives of India’s IT and IT Enabled Services sector, you hear enthusiasm only. Quite rightly so.

For example, Indian restaurant search service Zomato is in talks to raise about $100 million in a fresh … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 | 1

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

What are the ramifications for major outsourcing providers of the robotic process automation revolution?

April 23, 2014 |

In April 2013, Source ran an RFI process that asked the major BPO service providers for their views on this whole robotic process automation thing. We had 16 respondents which included almost all of the key players, domestic and offshore. … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More

Ingredients for European growth

February 28, 2014 |

The economic mood across Europe is looking up; in fact we’ve seen businesses report better performance compared to their competitors in the last two years. As this optimism has grown, so too has the willingness of businesses to invest in … Read More

HR payroll: what are today’s challenges?

January 7, 2014 |

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More

Challenges and Champions: What’s Next For The ITO Space?

January 3, 2014 |

The IT outsourcing space is in the throes of a revolution – numerous revolutions, actually, converging at a time when the very nature and raison d’etre of IT both internally and outsourced are in a state of transition. And, we … Read More

Indian acquisitions in Europe: the second coming?

October 30, 2013 | 1

Indian outsourcers have traditionally shied away from Europe as their growth needs were being fulfilled from the US. However, the slowing growth that Indian companies find themselves in today has prompted them to take a serious look at their European … Read More

National Outsourcing Association Awards 2013: the winners!

October 25, 2013 |

It’s that time of year again… The National Outsourcing Association Awards (NOAAs) took place last night (24th October) at the Park Plaza Riverbank Hotel in London, summoning the good, the great and the downright fantastic of the outsourcing space. Celebrating … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More