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Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

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Intelligent Process Automation

Benchmarking in an age of disruption

July 28, 2015 | 1

Benchmarking of IT and business operations is a time-tested approach to gauging pricing and service level against market standards. In recent years, however, enthusiasm for benchmarking has waned. Many CIOs concluded that traditional benchmarks are too slow, too rigid and … Read More