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Outsource magazine: thought-leadership and outsourcing strategy | July 22, 2017

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Advisor Roundtable: A Dizzying Pace of Change (Part 2)

September 12, 2016 | 1

To read the first part of this article, click here.

Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price point. While customer experience mattered, organisations could get … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 1)

September 7, 2016 | 3

Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing community. The evening saw a huge variety of topics covered … Read More

Live Wires #9: Cartographer of the future

August 5, 2016 |

Wipro’s KR Sanjiv is a busy man. As CTO, he has the weighty task of making sense of tomorrow’s disruptive technologies – today – then enabling Wipro to compete and win in these areas. We met him to hear how … Read More

OPINION: Look away, look away, look away, Euroland!

July 1, 2016 |

Maybe Daniel Decatur Emmett will forgive me for “borrowing” some lyrics from his iconic 1850s American folk song, ‘Dixie’. I do this to encourage British business to look further afield for IT outsourcing services, as encouraged by Brexit. The USA … Read More

OPINION: Vendor headquarters matter

June 23, 2016 |

Most companies recognise outsourcing as an attractive way to efficiently complete software development projects, especially for companies that are experiencing skills gaps, time gaps or budget gaps. When this happens, outsourcing can be a viable solution – but only if … Read More

Look busy: the robots are coming

June 7, 2016 |

It seems like there isn’t a day which goes by at the moment without a new robotic invention in the news, with promises around how these inventions will not only revolutionise our lives, but threaten our jobs.

In the outsourcing … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

The “I” Word: Innovation – avoid false assumptions

July 17, 2014 |

Innovation transforms something, whether a process or a machine. It is more than an incremental improvement – saving “fingers and toes” worth of time, effort or money. Innovation is, I believe, disruptive, as opposed to continuous improvements which can be … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 | 1

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

The financial case for local manufacturing

June 24, 2014 | 2

In the last 20 years, we’ve seen a massive wave of manufacturing jobs move to low-labour-cost countries. Now, many companies are beginning to question whether the cost differential offered by distant suppliers compensates for the cost of working with an … Read More

What are the primary supply-side challenges when implementing an RPA solution?

April 23, 2014 | 1

The dream (or nightmare) of machines taking over large parts of everyday life is neither new nor revolutionary. Literature is full of examples imagining how life could be like in these scenarios, with George Orwell’s Nineteen Eighty-Four the most noteworthy … Read More

Q&A: Richard Jones, Proxima et al

December 20, 2013 |

With decades of experience right across the space and with a record of huge success behind him, Richard Jones is one of the most recognisable and respected figures in outsourcing. Currently chairman of procurement outsourcers Proxima and a board director … Read More

Managed Testing: the Quiet, Fast-Growing Teenager?

September 27, 2013 |

Where our last column looked at one of the newer kids on the BPO block (social media outsourcing), this article turns its attention from BPO to Applications Outsourcing, to look at an activity that has quietly been one of the … Read More

Keeping in Touch: Epochal Change for Customer Contact

September 26, 2013 | 1

In a business arena as dynamic – and as tech-dependent – as the customer contact space, organisations that don’t have their metaphorical fingers on the pulse and that aren’t able to evolve with their clients’ customers are doomed. But that’s … Read More

What’s next for trader voice?

August 16, 2013 |

Financial services firms face the competing challenges of continuing to deliver enhanced services, meet new regulatory demands and reduce the total cost of ownership of voice trading solutions. Long equipment refresh cycles and high levels of complexity of legacy voice … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More