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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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ISG

Do you need a sales tune-up – or an overhaul?

January 31, 2017 |

Last October I attended the Sourcing Industry Group (SIG) Global Summit in Carlsbad, California – an event I have attended more than 40 times over the last 25 years. Why? Because professionally, it is truly worth the time and treasure required. … Read More

TBM: time’s up – are you ready or not?

November 4, 2016 |

I remember attending the first technology business management (TBM) conference in 2012. Back then, the concept of this new data-driven framework, which would help measure and manage IT budgets, consumption and value, was new and exciting. Speakers and delegates talked … Read More

EMEA sourcing market enjoys a strong third quarter in 2016

October 27, 2016 |

We’ve just published the latest ISG Index, which reveals that the Europe, Middle East & Africa (EMEA) market saw solid regional growth in 3Q 2016. Combined third-quarter ACV reached €3.1 billion, up 22% over the previous quarter, with traditional and … Read More

Three steps to help IT leaders make better business decisions

August 22, 2016 |

Faced with a seemingly endless cycle of disruptive technology and increasingly inflexible budgets, IT executives have their work cut out when it comes to making decisions about how to improve operations and meet demanding business needs without driving costs up. … Read More

EMEA As-a-Service boom contrasts sluggish traditional outsourcing activity

July 22, 2016 |

We’ve just published the latest ISG Index, which includes – for the first time – a view on the growing As-a-Service market. Whilst combined second-quarter ACV in the Europe, Middle East and Africa (EMEA) market fell by 18% year-on-year to … Read More

TBM: from measurement to a core business function

July 8, 2016 |

IT reaches far and wide within organisations, particularly in the case of large enterprises, but it can be difficult to understand exactly what it does and how it is having an impact, especially when it comes to measuring return on … Read More

EMEA outsourcing is off to strong start in 2016: ISG

May 3, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region got … Read More

Data warehousing: moving from a T&M to a Managed Service model

March 9, 2016 |

I often get asked whether managed service is just hype and nothing but glorified “time and material” (T&M) in a different guise. Usually we understand a managed service to be measured, and paid for, based on a pre-defined effort and … Read More

How to be a butterfly, not a caterpillar: thoughts on service management metamorphosis

February 11, 2016 |

“When she transformed into a butterfly, the caterpillars spoke not of her beauty, but of her weirdness. They wanted her to change back into what she always had been. But she had wings.” – Dean Jackson

I recently … Read More

Second strongest quarter in a decade for EMEA outsourcing, says ISG

January 29, 2016 |

We’ve just published the latest Outsourcing Index from Information Services Group (ISG) (which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more), and found that the Europe, Middle East and Africa (EMEA) region posted … Read More

A strategic view of service provider relationships: how to realise value in contemporary outsourcing

December 7, 2015 |

Today’s CIOs view IT outsourcing as a strategic tool and no longer only as a means for cost-takeout. 3gamma’s research shows that a majority of IT organisations already have, or are in the process of, entering into second- and third-generation … Read More

Outsourcing Advisory and IT Veteran Boosts Alsbridge EMEA Market Presence

November 19, 2015 |

 

Alsbridge, a global outsourcing consultancy, has strengthened its UK team with the appointment of Elesh Khakar as a Managing Director in the UK office.

“Elesh Khakhar brings a new level of depth and breadth of experience and expertise … Read More

Europe: smaller deals in a steady market

October 30, 2015 | 1

Outsourcing activity in the third quarter of 2015 in Europe, Middle East & Africa (EMEA) held steady with last year at €2.1 billion, even though the volume of contracts increased by 7% (to 139) – reinforcing the trend of shrinking … Read More

The trend of ‘The Small’

September 14, 2015 |

Recently released data from ISG, a global technology insights and market intelligence company, showed a record high in the number of sourcing deals, but while volumes increase and the market appears to be growing, the annual contract value and duration … Read More

A critical time to transform: how CIOS and IT organisations can survive and thrive

August 14, 2015 | 1

The role of IT within contemporary businesses is changing fast. The perpetual flow of technological developments requires IT practitioners to keep abreast of the latest trends and solutions and assess their relevance to the business accordingly.

Historically, the IT function … Read More

Multisourcing: far more than just signing the deal

June 23, 2015 | 5

The evolution of multisourcing to the market norm for all managed services has presented a range of new challenges for clients doing so. At ISG, we have tracked the continuous growth of multisourcing, and have seen the number of Forbes … Read More