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Outsource magazine: thought-leadership and outsourcing strategy | August 19, 2017

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Will the UK save £1.6bn on procurement after Brexit?

May 5, 2017 |

In its campaign against the UK’s continued membership of the European Union, ‘Vote Leave’ claimed that EU procurement rules, which govern the purchase of goods and services by public sector bodies, cost UK taxpayers £1.6bn a year. It also claimed … Read More

Does US outsourcing have a Mickey Mouse future?

February 17, 2017 |

Ever since the 2016 elections, America’s outsourced manufacturing has consistently been front-page news. Now news stories are shifting towards the larger world of foreign imports, rather than just outsourcing. That means new policies and taxes that will impact, well, just … Read More

Adapting to rapid changes requires business agility

July 6, 2016 |

In a fast-changing environment, organizations need the agility to make changes quickly, while still efficiently automating their business rules and logic.

We all make mistakes – it’s one of the things that makes us human. It’s also one of … Read More

OPINION: Vendor headquarters matter

June 23, 2016 |

Most companies recognise outsourcing as an attractive way to efficiently complete software development projects, especially for companies that are experiencing skills gaps, time gaps or budget gaps. When this happens, outsourcing can be a viable solution – but only if … Read More

Culture gaps in a shrinking world

May 16, 2016 |

In so many ways the business world is smaller and more accessible in the modern era – a place where even tiny online companies can trade globally, where people travel for work as a matter of routine and where businesses … Read More

Q&A: Sushma Rajagopalan, ITC Infotech

March 16, 2015 |

Sushma Rajagopalan is the CEO of Bangalore-headquartered IT services company ITC Infotech, having been in her position since November last year. We got together with Sushma to get her thoughts on the business she’s taken on, today’s outsourcing landscape, and … Read More

The Deal Doctor: Location Strategies

October 24, 2014 |

For a generation, the story of outsourcing has been intrinsically linked to location. If you outsourced, whether you realised it or not, this probably resulted in shifting some tasks to different places – tapping into differentials in labour availability, wages … Read More

New frontiers in outsourcing: Sustainable Impact Sourcing

August 19, 2014 |

Several ancient philosophies say that only those who make a significant positive impact to the societies in which they operate can sustain over a long period of time. This has been proven time and again for both individuals – Buddha, … Read More

OPINION: “It is not robots, but humans who can save the economy…”

May 27, 2014 |

I am an industrial engineer by qualification, and I love business process improvements as well as workflow automation. Being in the BPO industry it is one of our responsibilities to deliver faster and accurately, handling data securely.

There has been … Read More

The Legal View: Breaking Up

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

The recent High Court judgment in AstraZeneca (AZ) v IBM (22/11/11), in which the Court was required to interpret the exit provisions in an IT outsourcing contract, serves as … Read More

Moving On Up

June 28, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011

 

PR Chandrasekar is the CEO of Hexaware Technologies, a global provider of IT and process outsourcing services. With a growing global footprint and a blossoming reputation within … Read More

Avoiding the car crash: cultural diversity in change management

June 3, 2011 | 1

You’re riding in a car driven by a close friend. He hits a pedestrian. You know he was going at 35 miles an hour in an area where the restriction is 20. There are no witnesses. His lawyer says that … Read More

Q&A: Chandran Nair

June 2, 2011 |

Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker on globalisation and related issues. His latest book, Consumptionomics: Asia’s Role in Reshaping Capitalism and Saving the Planet, was published … Read More

Q&A: Bill Huber, TPI

April 12, 2011 |

At March’s Sourcing Interests Group [SIG] Summit in Florida, Outsource met up with Bill Huber, Partner – CPO Services with sourcing advisory major TPI, who co-hosted one of the event’s Executive Roundtables. We tackled Huber – who is also on … Read More

How will global events affect your business?

March 23, 2011 |

Prologue

If you think you’re business is not a global business and prone to global events, think again.  In today’s business world, it’s a much different place than what most of us were originally taught in Business 101 or even … Read More