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Outsource magazine: thought-leadership and outsourcing strategy | July 26, 2017

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Key Performance Indicator

Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

Lessons Learnt in Transformational BPO (Part 3)

March 27, 2015 |

This is the final article in a three-part series. To go to the beginning of the series, click here.

 

The Implementation Phase

Implementation in a transformational BPO initiative calls for the same kind of disciplines as it does in … Read More