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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

Outsourcing accounts payable: how automated technology enhances transparency

December 2, 2016 |

Outsourcing the accounts payable (AP) function has many benefits, in particular enabling organisations to streamline essential operational processes and be more efficient. As with many outsourced functions, AP often requires expertise and technology that necessitate significant capital expenditure if they … Read More

Surviving Brexit, the staff augmentation way

October 10, 2016 |

Experts agree it’s too soon to say what the mid-term effects of Brexit are going to be on the UK and European economy. Despite early signs of business and consumer confidence shrugging off doubts, we can surely all agree that … Read More

Navigating the uncertain new world of outcome-based outsourcing

March 14, 2016 |

The days of paying supply chain outsourcers by number of FTEs are on their way out. In that purely cost-based model, the OEM’s interests – keeping hours low to contain costs – are inherently pitted against their managed service provider’s … Read More

Outsourcers in the UK: not too big to fail…

February 12, 2016 |

The Commercial Court ruling in BT Cornwall Limited v Cornwall Council and Others is a sharp reminder that if an outsourced service provider does not provide the service it has promised to provide, to the standard it has promised, it … Read More

Managing your services with outsourcing

September 21, 2015 |

Have you ever considered outsourcing your service desk to a supplier? Handing over the control of your department’s front piece might sound complicated and risky, but there are many advantages to outsourcing your service desk tasks, including the fact that … Read More

Third-party governance and risk management (TPGRM): turning risk into opportunity

August 27, 2015 |

The threat of reputational damage and large financial penalties has thrown the issue of third-party management back under the spotlight, as these are starting to have a knock-on effect on shareholder wealth.

Recent examples have seen significant financial and reputational … Read More

Lessons Learnt in Transformational BPO (Part 3)

March 27, 2015 |

This is the final article in a three-part series. To go to the beginning of the series, click here.

 

The Implementation Phase

Implementation in a transformational BPO initiative calls for the same kind of disciplines as it does in … Read More

Recruitment process outsourcing: challenges and opportunities (Part 2)

February 16, 2015 |

To read the first part of this article, click here.

The issue of a provider’s ability to deliver (or not) on a global level was one which elicited a good deal of comment from the attendees – but one perspective … Read More

Recruitment process outsourcing: challenges and opportunities (Part 1)

February 6, 2015 |

Late last year Outsource hosted a breakfast roundtable in association with Futurestep, a Korn Ferry company, investigating the current state of and future potential for the recruitment process outsourcing (RPO) industry. Bringing together HR professionals from a wide range of … Read More

Top tips for setting up a shared service centre

August 21, 2014 |

The establishment of an internal shared service centre (SSC) – or the transfer of functions to a BPO, for that matter – is not a decision that can be taken lightly and with the mind-set that money can be saved … Read More

Urgent news: Order-to-Cash is a profession not a process!

May 16, 2014 |

There is a direct link between cashflow and knowledge.

Knowing what you are doing , why you are doing it and how to measure it makes any job a lot more interesting and you care about the effects of what … Read More

Challenges and Champions: What’s Next For The ITO Space?

January 3, 2014 |

The IT outsourcing space is in the throes of a revolution – numerous revolutions, actually, converging at a time when the very nature and raison d’etre of IT both internally and outsourced are in a state of transition. And, we … Read More

Bridging the IT gap: contract logistics providers turn to voice technology for competitive advantage

November 18, 2013 |

Changes in our buying patterns have stirred up fierce competition in the logistics industry. The rise in online and multi-channel shopping has made fast delivery a brand differentiator while bricks-and-mortar stores must balance their stock levels carefully to remain profitable.

Read More

Head-to-Head: Peter Moller & Michel de Zeeuw

October 11, 2013 |

The Global Business Services (GBS) model is enjoying a protracted stay in the limelight at present, adopted by some of the world’s foremost businesses. But do all those organisations claiming to have implemented it really have what they think they … Read More

Outsourcing social media

April 17, 2013 |

The digital landscape continues to evolve day-by-day, unleashing dramatic shifts that have profound business impact. The impact of technology on business and consumer behaviour is substantial. Social media has played its part in these dynamics by bringing consumers closer than … Read More