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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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KPO

Q&A: Haitao Qi, Devott

June 14, 2016 |

Haitao Qi is the CEO and founder of Devott, the leading Chinese research and advisory firm focussed on the country’s technology markets and business services, whose annual Devott Global IT & Sourcing Summit (DGITS) is now the largest of its … Read More

Outsourcing Nightmares: our contributors look back in horror…

November 4, 2014 |

The Outsource community shares dreadful tales of woe…

Scott Thiel Partner and Head of Intellectual Property & Technology, Hong Kong, DLA Piper We once had a client that was determined to do a very complex corporate joint venture outsourcing when … Read More

Malaysia: emergence of a new outsourcing destination

June 12, 2014 |

Recently when I was in Kuala Lumpur for one of my projects, I had a tryst with the developmental saga of Malaysia. Whether it was the infrastructure or the economic sentiment within industries, the country left an impact on my … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More

Sri Lanka as an offshore destination: realising the potential

March 21, 2013 | 2

Traditionally Sri Lanka’s export income was earned through tea (the world-famous Ceylon Tea), rubber and coconut until apparel and tourism became big earners. With the end of the 25-year war, tourism seems set to be a bigger foreign currency earner … Read More

China is good to go

November 1, 2012 | 1

With economic globalisation and international industrial restructuring, the world service trade market has gained momentum and as a result industrial restructuring has gained speed.

As a result, emerging industries such as ITO, BPO, and KPO have gradually become the mainstream … Read More

Mauritius: the thinking person’s ICT-BPO island

October 24, 2012 |

I have recently returned from the stunningly beautiful and unique island of Mauritius where I attended that country’s ICT- BPO Outsourcing conference, as they get ready for the African BPO explosion. The entire Mauritian industry was there to present their … Read More

Malaysia: truly Asian

October 15, 2012 |

There is no doubt that the Malaysian tourism sector has benefited massively from the brilliant tourism campaign “Malaysia – Truly Asia”. Sometimes the brilliance of an advertising campaign is its inherent simplicity as the entire tourism sector has united behind … Read More

Plenty To Chew On

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

At the end of May, Outsource partnered with law firm Stephenson Harwood to produce an exclusive dinner and roundtable debate on the topic ‘Outsourcing and the Inexorable Rise of … Read More

China: a different view

March 20, 2012 |

I’d like to comment on the article ‘Can China’s IT Services market live up to the hype?‘ by Kevin Parikh (16 March 2012)

It comes down to perspective, I think. Do we look at China’s actions through a western lens – … Read More

Smart Intelligence

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Optimised business intelligence is indispensable – it’s need-to-know, and you need to know… We got together with two practitioners at the frontline of Eastern Europe’s largest IT services provider … Read More

BSO: the next step in BPO evolution

September 12, 2011 |

Buyer: “I’m really confused: all I have is a simple process that needs to be supported.  All I can find is either call centres looking for my business or small companies wanting to do data input.” Provider: “Am I a … Read More

Can Legal Process Outsourcing lessen the overworked corporate legal department’s compliance risks?

April 26, 2011 |

(This month this column is written by a guest author, Erin Conroy, Director of Legal Solutions at Integreon, and Contract Management Subject Matter Expert, who examines whether outsourcing can lessen an overworked corporate legal department’s compliance risk.)

Corporate legal departments … Read More

Head-to-Head: Duncan Aitchison & Rick Simmonds

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

In the second instalment of our new Head-to-Head series, we turn to the advisory space for cutting-edge thought-leadership, as TPI’s Duncan Aitchison and Alsbridge’s Rick Simmonds look at outsourcing … Read More

Review Ructions

March 23, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

The UK’s Financial Services Authority has set out discussion points which could have serious ramifications for third-party advisors in the mortgage industry – and, as we found out, opposition … Read More