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Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

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Labour Arbitrage

Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

Does US outsourcing have a Mickey Mouse future?

February 17, 2017 |

Ever since the 2016 elections, America’s outsourced manufacturing has consistently been front-page news. Now news stories are shifting towards the larger world of foreign imports, rather than just outsourcing. That means new policies and taxes that will impact, well, just … Read More

Black swans – and the price we’re paying today

January 16, 2017 |

The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused; intrinsically able to deliver on all promises made. As with any journey, bumps and roadblocks are … Read More

Fashion and apparel: labour practices in the supply chain

January 6, 2017 |

In 2015, the Joint Economic Committee of the United States Congress reported that the fashion industry globally is valued at $1.2 trillion. (Ref. 1) Of that $1.2 trillion, more than $250 billion is spent annually in the United States alone … Read More

Q&A: Danny Ertel, Vantage Partners

December 26, 2016 |

Danny Ertel is co-founder and Partner at Vantage Partners, a global consultancy firm that’s exerted a fair degree of influence over the evolution of the sourcing space as we know it – not least thanks to the thought leadership of … Read More

Why South Africa can capitalise on Brexit

December 2, 2016 |

Recently I attended the Brexit & Global Expansion Summit in London, an event that brought together politicians, businesses and investors for discussions on the investment implications of Britain’s tectonic decision to leave the EU.

One of the sectors we discussed in … Read More

The other shoe just dropped

November 1, 2016 | 1

For years, the outsourcing world has been buzzing about reshoring (or “backshoring”), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property, and favourable taxes made offshore manufacturing very … Read More

OPINION: Why Lebanon as a hub for business process outsourcing?

September 20, 2016 |

A couple of years back, I approached a number of legal process outsourcing (LPO) firms – all of the largest and most reputable American and British ones. Many replied; only one expressed interest and took it further. I made a proposal … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 2)

September 12, 2016 | 1

To read the first part of this article, click here.

Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price point. While customer experience mattered, organisations could get … Read More

Life Lessons: Ravichandran Venkataraman

September 12, 2016 |

Ravichandran Venkataraman is the Founder of Alive Consulting and a former Senior VP and Head of Global Business Services for HP – as well as a long-time columnist for Outsource. Who better, then, to launch our new Life Lessons interview … Read More

Advisor Roundtable: A Dizzying Pace of Change (Part 1)

September 7, 2016 | 3

Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing community. The evening saw a huge variety of topics covered … Read More

Writing Competition: 2nd Place

August 16, 2016 | 6

What will be the most important drivers of change in the global sourcing arena over the next decade, and why?

For the last few decades outsourcing has been on a journey… literally! Outsourcing once meant having another company do your … Read More

What Brexit might mean for the UK’s relationship with Poland – and its effect on outsourcing

August 9, 2016 |

With the United Kingdom set to leave the European Union, the impact on the Polish outsourcing market looks likely to be both positive and negative. The full extent on outsourcing is yet to be determined, but some predictions can be … Read More

OPINION: US onshoring – an idea whose time has come

August 3, 2016 | 1

Dictation being forced in Afghanistan, Revolution in South Africa taking a stand, People in Eurasia on the brink of oppression, I hope it’s gonna be alright. ‘It’s Alright’, Pet Shop Boys

Maybe not the greatest lyrics of all … Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 2)

June 20, 2016 | 1

To read the first part of this interview, click here.

O: With all of that in mind, what are the implications for the global business services model? Where do you sit on global business services (GBS)? Are you a fan?

Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 1)

June 13, 2016 | 2

One of the most famous figures in the global outsourcing arena, Kate Vitasek is also – not coincidentally – one of Outsource’s most popular contributors, having graced our pages with both her regular column (examining lessons to be learnt by … Read More