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Outsource magazine: thought-leadership and outsourcing strategy | July 21, 2017

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Q&A: Rainer Machek, SynerTrade

May 17, 2017 |

Rainer Machek is Executive Vice President at SynerTrade, a Germany-based global provider of digital procurement solutions. We caught up with Rainer at a recent Sourcing Industry Group (SIG) Global Summit to find out a bit more about his organisation and … Read More

Emerging market drivers are creating a renaissance in nearshoring tech development

December 2, 2016 |

Nearshoring as a way to outsource critical business processes and product development is nothing new to key markets such as software engineering, yet emerging technology, market trends and government mandates are sparking a renewed interest in it as a means … Read More

OPINION: Why Lebanon as a hub for business process outsourcing?

September 20, 2016 |

A couple of years back, I approached a number of legal process outsourcing (LPO) firms – all of the largest and most reputable American and British ones. Many replied; only one expressed interest and took it further. I made a proposal … Read More

Culture gaps in a shrinking world

May 16, 2016 |

In so many ways the business world is smaller and more accessible in the modern era – a place where even tiny online companies can trade globally, where people travel for work as a matter of routine and where businesses … Read More

OPINION: Why marketing, branding, and communications by offshore providers are so ineffective

December 2, 2014 | 2

“When it comes to effective marketing, it is not what you say that matters, it is how you say it.  Ask any dog.”  – Thom Mead

“The inability to set aside something that you know but that someone else does … Read More

Different Worlds, Different Ways (Part 2)

July 16, 2014 |

To read the first part of this article, click here…

In all three patterns the people involved need to be approached based on their professional, mental and emotional standing with regards to the outsourcing programme. Those who have fears and … Read More

Different Worlds, Different Ways (Part 1)

July 15, 2014 | 1

It is autumn 2013; we are in the Indian city of Pune. Twenty Indian project managers, business analysts and software engineers have gathered in a training room. They want to learn how they can successfully bring the cooperation with a … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

TOP TEN: Location Selection

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

So, you’ve finally convinced your board that in order to save costs, standardise processes, consolidate functions, improve service quality – and because all of your competitors are doing it – … Read More

Mauritius: the thinking person’s ICT-BPO island

October 24, 2012 |

I have recently returned from the stunningly beautiful and unique island of Mauritius where I attended that country’s ICT- BPO Outsourcing conference, as they get ready for the African BPO explosion. The entire Mauritian industry was there to present their … Read More

Q&A: Professor Philip Taylor, University of Strathclyde

June 26, 2012 |

Philip Taylor is a Professor at the University of Strathclyde, Scotland, and the author of numerous works on call centres, offshoring and business process outsourcing. To launch our Xplores series with Scottish Development International examining ‘The Future of Rightshoring’, we … Read More

S’il vous plait, please habla Deutsch!

May 28, 2012 |

Or; try to keep it somehow simple and speak the same language as the customer.

I too often read and listen to new IT definitions, re-definitions and buzz. We have all the clouds, all the XaaS from A B C … Read More

Chinese choices: location selection considerations for global enterprises

April 5, 2012 |

The size and growth curve of the Chinese economy, relative to those countries more seriously affected by the recent crises in global finance and sovereign debt, is stimulating many companies to think more deeply about where their business is represented.  … Read More

TOP TEN: Communicating with Prospects

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Last summer I read a fascinating Wall Street Journal article entitled “Lost in Translation”. While the main thrust of the article was the extent to which language influences culture, … Read More

Cutting Through the Noise

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

 

Clarity of language can be at a premium in the IT sourcing space – so how can you cut through providers’ code?

As with most industries, the IT … Read More