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Outsource magazine: thought-leadership and outsourcing strategy | July 21, 2017

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Latin America

Q&A: Rainer Machek, SynerTrade

May 17, 2017 |

Rainer Machek is Executive Vice President at SynerTrade, a Germany-based global provider of digital procurement solutions. We caught up with Rainer at a recent Sourcing Industry Group (SIG) Global Summit to find out a bit more about his organisation and … Read More

Does location really matter when offshoring your IT services?

November 4, 2016 |

Not too long back, many global IT service providers were known to move delivery of IT services of their clients to offshore locations (like South Africa, Latin America or India) without informing their clients. This was seen as an internal … Read More

Q&A: Atul Vashistha, NeoGroup

May 11, 2016 |

Atul Vashistha is the CEO and chairman of global services and sourcing advisory firm NeoGroup, as well as the former (as of last month) chairman of the Nearshore Executive Alliance (NEA). Continuing our series of interviews from the recent SIG … Read More

Q&A: Marco Stefanini, Stefanini

August 21, 2012 |

Since he formed the company that bears his name in 1987, Marco Stefanini has seen it grow into one of Brazil’s largest tech companies and an increasingly prominent player on the global stage. We spoke with the Stefanini CEO and … Read More

Q&A: Professor Philip Taylor, University of Strathclyde

June 26, 2012 |

Philip Taylor is a Professor at the University of Strathclyde, Scotland, and the author of numerous works on call centres, offshoring and business process outsourcing. To launch our Xplores series with Scottish Development International examining ‘The Future of Rightshoring’, we … Read More

Q&A: David Poole, CEO, Serco Global Services UK & Europe

May 15, 2012 |

It’s been a fascinating – and hugely significant – few quarters for Serco, with the outsourcing giant making a number of strategic acquisitions and continuing to take huge bites out of the UK and European market. At the 12th Annual … Read More

Q&A: David Eveleigh, BT Global Services

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

David Eveleigh is General Counsel, BT Global Services – BT Legal. In advance of his presentation at the Legal, Regulatory & Compliance Conference 2012, we spoke with David about … Read More

New Worlds

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Global service providers are upping the ante on their investments in emerging markets, driven by the accelerated economic growth in these regions and the relative slowdown in traditionally core … Read More

Secret agreements on culture

August 12, 2011 |

The recent report by Softtek and Horses for Sources, ‘How Latin America Powers Global IT Delivery’, is a painful example of how the community of outsourcing talks about culture. The report implies that business culture is equivalent to seeing Western … Read More

Q&A: Chandran Nair

June 2, 2011 |

Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker on globalisation and related issues. His latest book, Consumptionomics: Asia’s Role in Reshaping Capitalism and Saving the Planet, was published … Read More

Arbitrage Now

March 31, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which organisations are best placed to make the very … Read More

From Shadows to Limelight

December 16, 2010 |

For decades Colombia was synonymous with exports of a very unwelcome nature. Now, though, the country has big plans to establish itself as a truly compelling service-delivery location. We went to find out more…

It’s an understatement to say that … Read More

Is ethical guidance for legal outsourcing imminent?

September 6, 2010 |

Over the last five years the legal process outsourcing (LPO) industry has begun to take off with global law firms and corporations, including Simmons & Simmons, Microsoft, Allen & Overy and Rio Tinto announcing major LPO initiatives. The outsourcing of … Read More