Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | August 24, 2017

Scroll to top

Top

Learning

Competency mapping is changing professional development forever

October 7, 2016 |

Jack Welch once said, “Change before you have to.” In today’s rapidly innovating business world, change is, frankly, inevitable. Business needs change and skill sets have to keep up. But how do you know if you are making the right … Read More

Doing more with less

September 2, 2016 |

Several times throughout my career, people have queried of me, “How do you manage to get so much done?” I think there are a few factors, working in concert, that have enabled me to get more done, often with less, … Read More

Q&A: Mike Beals, College of Governance, SIG University

January 19, 2016 | 4

As outsourcing has matured as a practice, and as new technologies such as cloud have come to the fore, the nature, composition and scope of deals have evolved dramatically: we live in an age of multisourcing, of hybrid delivery environments … Read More

Q&A: Mark Pollack, SIG University

December 17, 2015 |

Mark Pollack is Vice President of SIG University, a revolutionary new virtual learning environment for sourcing professionals launching January 4th, 2016, and operating under the aegis of the Sourcing Industry Group (SIG). Ahead of the launch, we spoke exclusively with … Read More

The secrets of high-performing call centre teams (Part 2)

August 5, 2015 | 1

To read the first part of this article, click here.

2) Learning-Style Coaching

Coaching members of staff can easily solve these problems. Learning-style coaching is an amazing way to tap into a person’s full potential. Your learning styles have more … Read More

The secrets of high-performing call centre teams (Part 1)

August 3, 2015 | 1

Are your employees, at all role levels, performing to their highest limits possible? I know your answer is a certain “yes”.

On the rare occasions they are not, how comfortable are you as a manager in supporting your employees to … Read More

Designing a succession plan for IT outsourcing

October 16, 2014 |

Before outsourcing, a company will nurture their own talent to achieve their key technology goals, such as developing a strong IT strategy and architecture, forming sound IT business relationships and optimising functions.

Technology leadership is groomed through professional development, with … Read More

The culture chasm: an ongoing debate…

April 25, 2014 |

Those of you who are members of the Outsource Global Community LinkedIn group (and if you’re not, why not? You can sign up here) may be aware of a very interesting discussion which has been playing out over the last … Read More