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Outsource magazine: thought-leadership and outsourcing strategy | July 26, 2017

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Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

Why South Africa can capitalise on Brexit

December 2, 2016 |

Recently I attended the Brexit & Global Expansion Summit in London, an event that brought together politicians, businesses and investors for discussions on the investment implications of Britain’s tectonic decision to leave the EU.

One of the sectors we discussed in … Read More

The future is here now

October 26, 2016 |

The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that … Read More

UK ITDMs demand government action on STEM in Brexit wake

September 30, 2016 |

New survey from IP EXPO Europe shows 70% of ITDMs believe UK government should do more to attract young people to technology professions…

LONDON – 27 September 2016 – New research commissioned by IP EXPO Europe, Europe’s number-one enterprise … Read More

HoloLens exclusive comes to IP EXPO Europe 2016

September 26, 2016 |

Ever imagined being able to interact with the computer pixels in front of you without a screen? Just reaching into your computer to manipulate the information and visuals you’re looking at. The Microsoft HoloLens makes this a possibility. A … Read More

IP EXPO Europe announces 2016 event focussing on the future of technology post-Brexit

September 21, 2016 |

Eleventh annual IP EXPO to include a host of influential speakers

London 4 August 2016 – IP EXPO Europe, Europe’s number one enterprise IT event has today launched its 2016 IT showcase, to take place … Read More

TOP TEN: Outsourcing Myths & Legends

June 27, 2016 |

The world of outsourcing is a mysterious place anyway, full of bizarre practice, obscure (even obscurantist) jargon, and technology that is increasingly indistinguishable from magic – yet some parts of our shared folklore take this oddness to a whole new level … Read More

TOP TEN: Wonders of the Outsourcing World

May 31, 2016 |

We’re all familiar with the original Seven Wonders of the World, those marvels including the Great Pyramid and the Hanging Gardens of Babylon brought together as a kind of travelers’ bucket list for the ancients; probably far fewer readers, however, may … Read More

Live Wires #5: Good robots and bad robots

May 10, 2016 | 1

Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term “robotic process automation” back in 2012, and the early evangelists of RPA (such as … Read More

Travel to Utopia?

March 16, 2016 | 1

Earlier today, I had the honour of delivering the final presentation at the Sourcing Industry Group (SIG)‘s latest London Regional Roundtable – this time round, actually, a joint effort with the wonderful folks at the Association of Corporate Travel Executives … Read More

Q&A: Caroline Allen, ACTE

March 2, 2016 |

Caroline Allen is the European Regional Director for the Association of Corporate Travel Executives (ACTE), which has partnered with the Sourcing Industry Group (SIG) on SIG’s next London Regional Roundtable (taking place March 15). We got together with Caroline to find … Read More

Britain’s transport industry: seeking solutions from the supply chain

February 2, 2016 |

Across all sectors of the UK economy, consumer-facing businesses are finding themselves caught between a rock and a hard place. On the one hand, consumer expectations are inexorably rising; driven ever higher by rapidly evolving technologies and an ‘at your … Read More

Innovation Day…

October 23, 2015 | 1

Yesterday Outsource joined our advisory partners Aecus and around 100 of the greatest and good-est from the world of outsourcing innovation for the Aecus Innovation Showcase 2015, held at the splendid Landmark Hotel, London. Whilst I have to be careful … Read More

Parseq puts clients first with appointment of new CEO

July 20, 2015 |

 

Parseq, the fastest growing provider of multi-channel business services, has appointed Tony Strong to lead its management team.

Tony joins from Communisis where he doubled turnover over the last five years in his role as group operations managing … Read More

Parseq pledges £1m investment in employee growth

June 25, 2015 |

 

The UK’s fastest growing provider of business services, Parseq, has announced that it will invest a further £1m in the development of its 2,500 UK workforce and recruitment across its seven locations.

The investment to develop and expand … Read More