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Outsource magazine: thought-leadership and outsourcing strategy | August 18, 2017

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Managed Services

Does outsourcing the management of your contingent workforce still make sense?

May 15, 2017 |

With all of the advances in vendor management technology (VMS), some companies are evaluating the idea of managing their cadre of non-employees internally. Much of the value brought to bear by a managed service provider (MSP) is typically in the … Read More

Download your FREE contingent workforce management (CWM) report!

May 8, 2017 | 1

Readers of last week’s Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled ‘A Business Case … Read More

Contracting for emerging technologies: change with the changes

February 20, 2017 |

Emerging technology services have revolutionised the sourcing industry. These disruptive technologies like autonomics, interface technologies, big data analytics and other computing technologies have permitted smaller companies to successfully challenge established incumbent businesses. Specifically, as incumbents focus on improving their products … Read More

Introducing ‘Sourcing Architecture’: next-generation sourcing and procurement transformation

August 5, 2016 |

Sourcing and procurement (S&P) leaders continue to reference efficiency, effectiveness and continuous improvement of operations as a high priority. Most will admit that continuous optimisation is not a destination, rather a journey that has become increasingly complex. Today, an agile … Read More

Five tips to grow your field service practice

August 2, 2016 | 2

“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. … Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 2)

June 20, 2016 | 1

To read the first part of this interview, click here.

O: With all of that in mind, what are the implications for the global business services model? Where do you sit on global business services (GBS)? Are you a fan?

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Q&A: Kate Vitasek, University of Tennessee & Vested (Part 1)

June 13, 2016 | 2

One of the most famous figures in the global outsourcing arena, Kate Vitasek is also – not coincidentally – one of Outsource’s most popular contributors, having graced our pages with both her regular column (examining lessons to be learnt by … Read More

Managed services clear the way to re-focus on the customer

January 17, 2016 |

The massive growth and uptake of managed services in the UK over the last ten years has required enterprises to build trusted relationships with managed services providers, especially those able to transition mission-critical legacy IT, as part of a push … Read More

Managed R&D Services to Lower Development Risks and Free Management Resources

October 13, 2014 |



Apriorit, as an advanced software research and development company, is used to bringing new ideas to improve outsourcing market. Based on the successful tasks experience, satisfied clients’ reviews, and the needs of modern life, Apriorit specialists became … Read More

What defines a successful managed service? (Part 2)

November 18, 2013 |

In Part 1 of this series, I defined a managed service, shared potential benefits and a brief overview of the key components of a successful managed service. In this article, I will share some practical considerations of implementing managed services.

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Q&A: Neil Pratley, IBM

September 27, 2013 |

Neil Pratley is Business Unit Executive – Financial Services, Consumer Goods & Retail at IBM; after his participation in our video roundtable on ‘The Potential of Partnership’ earlier this year, we got back together with Neil to follow up on … Read More

What’s next for trader voice?

August 16, 2013 |

Financial services firms face the competing challenges of continuing to deliver enhanced services, meet new regulatory demands and reduce the total cost of ownership of voice trading solutions. Long equipment refresh cycles and high levels of complexity of legacy voice … Read More

Helping mid-sized businesses make the move to managed services

July 11, 2013 |

Outsourcing core IT functions is proven to deliver compelling benefits for businesses. It can lower IT costs, provide more stable IT infrastructures and drive enhanced staff productivity. According to a survey released in late 2012 by KPMG International, more than … Read More

What defines a successful managed service? (Part 1)

June 4, 2013 |

It was interesting to hear several buyers at the recent (May 2013) SIG Global Sourcing Summit wanting to sign more and more managed services contracts. The trend was clearly evident and seems to be maturing gradually and catching pace in … Read More

Outsourcing: effective management or business risk? (Part 1)

July 20, 2012 |

In an effort to standardise and centralise processes, as well as minimise costs, many companies turn to outsourcing some or all of their IT processes.  However, this introduces new and challenging risks to the business environment that, if not planned … Read More


March 28, 2012 |

cloudamour is a IT services company that focuses on support and cloud solutions. We transform businesses from expensive and complex in house IT systems to enterprise class Cloud solutions. We call this service ‘instant enterprise’ and over 100 businesses throughout … Read More