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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Martin Conboy

I am Robot: will RPA revolutionise the BPO industry?

January 17, 2014 | 1

The next big thing predicted for the BPO industry in 2014 is Robotic Process Automation or RPA. Robotic Process Automation is the next wave of innovation and will dramatically change the way business and BPO service providers deal with their … Read More

Outsourcing: myths, facts and statistics

September 16, 2013 | 17

Work is no longer bounded by co-worker proximity or time zone. It also involves a much broader set of ‘workers’ – not just employees, suppliers and partners, but customers, freelancers and an increasingly capable network of smart devices and interconnected … Read More

A rising dollar and strong Asian competitors shook up the Aussie BPO sector

May 28, 2013 | 1

There are parallels between the Australian outsourcing sector and the Australian car industry. I saw an article in our local media and saw immediately the common theme with the Australian outsourcing sector.

In the mid-1960s, when Australia’s trade minister Sir … Read More

Ethics and outsourcing: time to talk?

February 26, 2013 |

This is an extract transcribed from the OutsourceXtra webinar, February 22, 2013.

Towards the end of last month one of our columnists, Martin Conboy, wrote an article entitled “Outsourcing makes the world a better place”. Martin argues that the flow … Read More

Outsourcing makes the world a better place

January 23, 2013 |

First of all may I say “Happy New Year” to all outsourcers all over the world and may you be prosperous and safe in the year ahead. Over our recent summer holidays in Australia I managed to read a book … Read More

Bangladesh: the new kid on the block

January 2, 2013 |

I have just come back from Digital World 2012 and a BPO conference in Bangladesh. I was a guest of the Bangladesh Association of Call Centers & Outsourcing (BACCO). This was the first time that I had visited Bangladesh and … Read More

China is good to go

November 1, 2012 | 1

With economic globalisation and international industrial restructuring, the world service trade market has gained momentum and as a result industrial restructuring has gained speed.

As a result, emerging industries such as ITO, BPO, and KPO have gradually become the mainstream … Read More

Mauritius: the thinking person’s ICT-BPO island

October 24, 2012 |

I have recently returned from the stunningly beautiful and unique island of Mauritius where I attended that country’s ICT- BPO Outsourcing conference, as they get ready for the African BPO explosion. The entire Mauritian industry was there to present their … Read More

Malaysia: truly Asian

October 15, 2012 |

There is no doubt that the Malaysian tourism sector has benefited massively from the brilliant tourism campaign “Malaysia – Truly Asia”. Sometimes the brilliance of an advertising campaign is its inherent simplicity as the entire tourism sector has united behind … Read More

Loss of Australian competitiveness irreversible

August 30, 2012 |

Former Australian Treasury Secretary Ken Henry has cautioned Australian businesses that the resources boom fuelled by Asian demand has transformed the structure of the Australian economy so deeply that the lack of competitiveness suffered by foreign exchange and trade-exposed industries … Read More

Can little Sri Lanka compete on the global BPO stage?

July 24, 2012 |

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

The Philippines is punching above its weight – but can it last?

July 13, 2012 |

I have just come back from a BPO speaking tour of the Philippines. Every time I go there I am always amazed at how quickly their BPO sector has grown. The rise of BPO in the Philippines has been nothing … Read More

Cost not the driver of Australian outsource rise

May 11, 2012 | 1

Most Australian companies don’t want to send business functions offshore, but many intend to outsource a lot more roles in the next two years and the primary aim isn’t to reduce costs, according to our recent survey.

The survey found … Read More

Asia has so much more to offer

April 12, 2012 |

I was reading an article in the Sydney Morning Herald by Tim Soutphommasane of Monash University about how each Australian generation seems to discover Asia as though the region were revealed to it for the first time. He wrote about … Read More

The future of work

November 23, 2011 |

Outsourcing is a journey that most companies take, even if they have only outsourced their recruitment. As we more forward the desire to outsource more and more non-core business processes is starting to accelerate and this has major implications for … Read More

Is the Australian call centre outsourcing industry dying?

October 26, 2011 |

Are high salary costs, low margins and technology making it too hard to be an independent provider?

The rhetorical question was posed by industry veteran Ian Aitchison CEO of COPC this week. Aitchison has been around the Australian call … Read More