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Outsource magazine: thought-leadership and outsourcing strategy | June 29, 2017

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McKinsey

‘Long-termism’: as crucial in talent management as in wider business strategies

April 7, 2017 |

Commentators have long debated the extent to which ‘short-termism’ (the concentration on short-term objectives for immediate profits) in business impacts both individual organisations and the wider economy. According to recent research, however, companies deliver significantly improved results when leaders manage … Read More

Getting multiple suppliers to work together

October 12, 2016 |

Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory… How does one practically get multiple parties to collaborate towards a common end?

It was recognised early in the development of … Read More

Digital initiatives don’t always have to start with the customers…

September 26, 2016 |

When you think of digital transformation, it’s tempting to only rework your customer-facing systems. But if you don’t upgrade your back-end systems as well, your approach may well fall short.

When a company considers the adoption of digital technology, … Read More

Q&A: Jonathan Crane, IPsoft (Part 2)

June 19, 2015 | 3

We continue our wide-ranging discussion with Jonathan Crane, Chief Commercial Officer at IPsoft, about automation, cognitive capabilities, his organisation’s groundbreaking Amelia product, and the impact of all this upon today’s outsourcing space and the broader business environment… To read Part … Read More

Clay Shirky: Sharing changes everything

October 13, 2014 | 1

Clay Shirky, New York University professor, author, and a leading thinker on the effects of the internet on society, delves into the disruptive power of technology and collaboration on how people live and work.

Born in 1964, Shirky grew up … Read More

Analysing Analytics and its Role in Outsourcing (Part 2)

July 18, 2014 |

To read Part 1 of this article, click here…

 

Applications of Analytics in Outsourcing Contracts

Examples of applications of analytics in outsourcing contracts include using data from processing sales orders and invoice payments in FAO to drive analytics for … Read More

Analysing Analytics and its Role in Outsourcing (Part 1)

July 17, 2014 |

Analytics has played an important role in providing organisations with insight and decision-support intelligence for decades. Originally a tool for the CFO, the applications have broadened significantly over the years to include other aspects of business and operations, as diverse … Read More

Kahneman, Tversky and cognitive biases

February 6, 2014 | 3

Nobel laureate Daniel Kahneman, professor emeritus of Psychology at Princeton University, famed for his psychological research into economic science and behavioral economics, laid the foundation for the field of research known as cognitive biases.

His work has been popularised recently … Read More

Breaking the data protection deadlock

August 3, 2011 |

The News of the World phone hacking scandal and Twitter superinjunction furore are the latest headaches for those who seek to outsource and profit from the legal flow and storage of information.

Of course, phone-hacking by a minority of journalists … Read More

Greening the Chain

June 29, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011

 

As sustainability moves up the corporate agenda, driven by its increased importance to consumers, knowing just how green your supply chain is – and could be – is … Read More

Striking a Chord

April 4, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

 

Outsourcing and music may not be obvious bedfellows. However, as Daniel Barenboim argues, music can be used to interpret major social and economic events – so, asks Anthony … Read More

Thought leadership IS brand in the outsourcing industry

December 8, 2010 |

Ever hear about the International Index of Thought Leadership? It asks “opinion formers” in the U.S. and the UK to rank companies based upon characteristics common to thought leadership or high-impact organisations: pioneering spirit, rigour, objectivity, authenticity and clarity. No … Read More