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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Merit Outsourcing Advisors

Demystifying ARC/RRCs

July 4, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

A popular method for managing outsourcing pricing that accommodates volume fluctuations for the in scope services is known as the ARC/RRC method. This model has applications across IT infrastructure, … Read More

Mitigating risk in outsourcing

March 12, 2012 |


Most organisations conduct some level of risk assessment, prior to executing an outsourcing transaction. We have observed no common best practice on how the outsourcing risk assessment is conducted, what criteria are used to determine risk exposure or how … Read More

Trends in Outsourcing Governance and Relationship Management

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Organisations around the globe have increasingly realised the importance of a robust governance model as a critical component deciding the success or failure of outsourcing engagements.  Despite the great … Read More

Canadian outsourcing trends: June 2011 update

July 26, 2011 |

The Canadian outsourcing industry continues to grow in 2011 after an overall positive year in 2010. BPO registers a year-on-year (YOY) growth of 2.25 per cent whereas Hosting Services grows by 8.75 per cent. The CORE (Centre for Outsourcing Research … Read More