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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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UK’s market-leading telephone answering service, Moneypenny, launches in the US

February 26, 2015 |


HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the US.

The company, which in 15 years has gone from a £10,000 start-up to the biggest business … Read More

‘We were shocked at the immediate uplift in calls’ – Moneypenny Case Study – Newmans Solicitors

January 26, 2015 |


‘We were shocked at the immediate uplift in calls’ – Moneypenny Case Study – Newmans Solicitors

Based in London’s Mayfair and Horley, Surrey; Newmans Solicitors is a little bit different. With more than 40 years’ experience, the firm … Read More

Outsourcing Nightmares: common outsourcing calamities

November 4, 2014 |

What are the most common mistakes companies make when outsourcing?

Joanna Swash Commercial Director, Moneypenny Not preparing in-house staff for the change. People generally don’t like change. We are creatures of habit and any suggestion of doing things slightly differently … Read More

Brand new look for Moneypenny

October 7, 2014 |


Telephone answering specialist Moneypenny  has unveiled a brand new look with a face-lifted logo incorporating a new addition – the Moneypenny bird – Tully.

The brand refresh has been launched to tie in with the development of … Read More

The “I” Word: What does innovation mean to you?

July 17, 2014 |

Outsource community members share their interpretations of innovation…

Tony Cavaldoro Vendor Manager, Group Operations, Amlin PLC Simply, it can be anything that involves changing the way we do things, hopefully leading to an improvement (to the cost/security/time to market/reliability).  The … Read More

Moneypenny comes to the rescue of one global AMLAW 100 firm when their telecoms provider lets them down in London

February 11, 2014 |

With over 550 lawyers and a similar number of staff operating out of offices across the USA, Canada, Asia Pacific and London, one AMLAW 100 firm turned to Moneypenny when the services they ordered from the local telecoms vendor … Read More

A Customer’s Story: Kelly Radley, Canal & River Trust

January 31, 2014 |

Moneypenny looks after calls for businesses of all shapes and sizes. Click here to hear from Kelly Radley of the Canal & River Trust, to find out more about her story and why she recommends Moneypenny so highly…

WATCH … Read More

More Jobs Announced at Moneypenny

January 17, 2014 |


Telephone answering specialist Moneypenny has announced that more than 100 jobs will be created by the end of 2014 with 30 appointments to be made immediately in line with the fast growth of the business.

The new announcement … Read More

We’ve outsourced calls to Moneypenny with confidence.

January 16, 2014 |


Denise Barnett, Credit Manager at Xylem Water Solutions UK, talks to Moneypenny about her experience of using an outsourced switchboard service.

Why weren’t you happy with your existing switchboard provision?

Xylem Water Solutions UK is a world leader in the movement and … Read More

Keeping in Touch: Epochal Change for Customer Contact

September 26, 2013 | 1

In a business arena as dynamic – and as tech-dependent – as the customer contact space, organisations that don’t have their metaphorical fingers on the pulse and that aren’t able to evolve with their clients’ customers are doomed. But that’s … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More