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Outsource magazine: thought-leadership and outsourcing strategy | June 25, 2017

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MSP

Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Does outsourcing the management of your contingent workforce still make sense?

May 15, 2017 |

With all of the advances in vendor management technology (VMS), some companies are evaluating the idea of managing their cadre of non-employees internally. Much of the value brought to bear by a managed service provider (MSP) is typically in the … Read More

Download your FREE contingent workforce management (CWM) report!

May 8, 2017 | 1

Readers of last week’s Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled ‘A Business Case … Read More

Five tips to grow your field service practice

August 2, 2016 | 2

“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. … Read More

How to select a managed services provider

October 19, 2015 |

Businesses today need to be able to adapt to rapidly changing technology to keep up with the competition. On the one hand, the digital transformation of IT infrastructure has made it possible for businesses to improve their levels of customer … Read More

What defines a successful managed service? (Part 1)

June 4, 2013 |

It was interesting to hear several buyers at the recent (May 2013) SIG Global Sourcing Summit wanting to sign more and more managed services contracts. The trend was clearly evident and seems to be maturing gradually and catching pace in … Read More

Dare to offer a General SLA

March 14, 2013 |

SLA appendices: I’ve seen some bad ones. I’ve seen some good ones. I’ve seen one which was a really good one – and I loved it.

IT service delivery isn’t a senior service provider’s proviso anymore. “We’ve done this for … Read More

Head-to-Head: Simon Constance & Steve Leach

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

Recruitment globally has been undergoing revolutionary change in a perfect storm of new technologies and shifting philosophies. For the latest in our Head-to-Head series we put together Simon Constance, … Read More

Why is sourcing becoming a priority for the CIO office?

April 18, 2011 |

The war for technology talent is expected to become more and more significant over years for organisations to gain and sustain competitive advantage. Organisations with foresight and vision understand the impact of this on their long-term success. IT today being … Read More