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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Q&A: Ed Hansen, Morgan Lewis

October 28, 2016 |

Ed Hansen is a Partner at Morgan Lewis, and one of the best-known lawyers in the international sourcing and outsourcing space (as well as an occasional contributor to Outsource). We caught up with Ed earlier this month at the SIG … Read More

The future is here now

October 26, 2016 |

The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that … Read More

Getting multiple suppliers to work together

October 12, 2016 |

Multi-supplier service is all the rage, together with its linking agent Service Integration and Management (SIAM). Wonderful in theory… How does one practically get multiple parties to collaborate towards a common end?

It was recognised early in the development of … Read More

Asking the right questions

September 19, 2016 |

The formation of a good sourcing agreement relies on clear thinking and agreement between the parties on what is to be done, why and how. The market and technology are changing so rapidly that the next agreement is likely to … Read More

Q&A: Nipun Sehgal, Enlighta

August 5, 2016 |

Nipun Sehgal is the Founder and CEO of governance and relationship management software company Enlighta. Continuing our series of interviews with attendees at April’s SIG Summit in Orlando, Florida, we got together with Nipun to find out a bit more about … Read More

Contracting for multi-supplier DevOps

July 27, 2016 |

Just when multi-supplier (also known as SIAM) contracting is starting to get under control, DevOps emerges. This article looks at the interaction of the two for the design of retained and sourced IT operations. The implications for service contracts are … Read More

Death tourism

June 9, 2016 | 4

It was a rainy day in Goa, India and I had just got back to the hotel in the evening after meeting customers. As I walked through the corridor of the hotel I saw a lot of people from the … Read More

Three reasons end-of-contract decisions are getting harder

June 3, 2016 |

At the end of a contract term, buyers of outsourced services have several options. They can renew the agreement and sign on for more of the same, renegotiate terms, seek a new partner through a re-bid or take services back … Read More

Implementing a successful multisourcing model

April 8, 2016 |

A multisourcing contracting strategy is designed to break entrenched relationships with key technology providers and create a suitably tensioned environment where the business can access a wider range of service providers offering greater innovation and price competition, but without compromise … Read More

The changing demands of retained service organisations

March 23, 2016 |

In the 1980s it was simple: there was little sourced service. Then came the bandwagon and many jumped on, keeping the thinnest retained shell. What are the challenges now as the pendulum of fashion and practice continues to swing?

Trends … Read More

Q&A: Mike Beals, College of Governance, SIG University

January 19, 2016 | 4

As outsourcing has matured as a practice, and as new technologies such as cloud have come to the fore, the nature, composition and scope of deals have evolved dramatically: we live in an age of multisourcing, of hybrid delivery environments … Read More

Global payroll outsourcing: the myth behind the market

November 13, 2015 | 2

Why does the global payroll outsourcing market continually fail to match up to expectations? Lifting the lid on this seemingly ‘easy’ opportunity, would-be buyers of global or multi-country payroll outsourcing solutions continue to be disappointed. Why, and what can you … Read More

Report points to a sea change in sourcing strategies of utility companies

November 13, 2015 |

A number of key issues related to unsettled energy markets and climate change challenges are driving fundamental transformation of the utilities industry. In turn, this is demanding a radical rethink of their sourcing strategies and conventions.

Why change?

According to … Read More

IT outsourcing: the dawn of new thinking

October 9, 2015 |

In my previous article, I reviewed how information technology outsourcing (ITO) models shouldn’t be a barrier, but rather a catalyst for innovation and encouraged a rethink as to how initial ITO conversations should be shaped. Now let’s take that further … Read More

The trend of ‘The Small’

September 14, 2015 |

Recently released data from ISG, a global technology insights and market intelligence company, showed a record high in the number of sourcing deals, but while volumes increase and the market appears to be growing, the annual contract value and duration … Read More

Why multisourcing disaster recovery opens up new risks to IT resilience

July 6, 2015 |

Plan B’s latest disaster recovery report highlights a new trend emerging in the disaster recovery market place. Fuelled by a desire to meet the recovery time and recovery point objectives of the business, and with the need to maintain budgets, … Read More