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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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US candidates return to familiar outsourcing arguments

September 2, 2016 |

For as long as I can remember, arguments about outsourcing have played a part in the US election cycle. In the final stages of the presidential election the two candidates will make promises they can’t keep and declarations about how … Read More

Q&A: Haitao Qi, Devott

June 14, 2016 |

Haitao Qi is the CEO and founder of Devott, the leading Chinese research and advisory firm focussed on the country’s technology markets and business services, whose annual Devott Global IT & Sourcing Summit (DGITS) is now the largest of its … Read More

Socially responsible global outsourcing

January 23, 2015 |

Since the first software contracts were outsourced to India in the late 1970s, global outsourcing has expanded across several dimensions. It has expanded geographically to encompass many new entrants in Asia, Africa and Latin America/Caribbean; and also marginalised areas in … Read More

The “I” Word: How can innovation and cost savings be achieved in the same agreement?

July 17, 2014 |

Outsource community members share their solutions to a tricky challenge….

Keshav R. Murugesh Group CEO, WNS Global Services and Chairman, Nasscom BPM Council Disruptive forces suddenly re-define business landscapes, with a knock-on effect on the strategies businesses need to remain … Read More

Q&A: BVR Mohan Reddy, NASSCOM

May 8, 2014 |

Later this month, a trade delegation from the Indian National Association of Software and Services Companies (NASSCOM) will be presenting at the Nordic IT Sourcing & Innovation 2014 event in Stockholm, Sweden, as part of a broader mission to the region. Ahead … Read More

What are the primary supply-side challenges when implementing an RPA solution?

April 23, 2014 | 1

The dream (or nightmare) of machines taking over large parts of everyday life is neither new nor revolutionary. Literature is full of examples imagining how life could be like in these scenarios, with George Orwell’s Nineteen Eighty-Four the most noteworthy … Read More

Q&A: Kerry Hallard, National Outsourcing Association

January 2, 2014 |

At the end of a tumultuous year for our partners at the National Outsourcing Association, we thought we’d catch up with the Association’s new CEO, Kerry Hallard, to get the lowdown on the NOA’s new structure – and to find … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

Q&A: Ankur Mithal

January 8, 2013 |

Ankur Mithal has spent over two decades in the worlds of finance and, latterly, BPO, and recently authored Some Method, Some Madness: Managing BPO in India, a ground-breaking attempt to “capture the essence of managing the diverse and ever-changing domain … Read More

What’s next for outsourcing?

August 29, 2012 |

The global crisis and subsequent economic downturn caused significant operational and financial challenges for most US firms, and now we see a similar play-out in Europe. The next round of outsourcing is being driven out of compulsion to cut cost … Read More

Q&A: Professor Philip Taylor, University of Strathclyde

June 26, 2012 |

Philip Taylor is a Professor at the University of Strathclyde, Scotland, and the author of numerous works on call centres, offshoring and business process outsourcing. To launch our Xplores series with Scottish Development International examining ‘The Future of Rightshoring’, we … Read More

Taking the Chair

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Earlier this year Rajendra ‘Raji’ Pawar, co-founder and chairman of IT services organisation NIIT, took on another chairmanship: that of the Executive Council of NASSCOM for the year 2011-12. … Read More

The Talent Question

June 29, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


India might be the outsourcing heartland of the world but concerns are constantly being raised about its ability to deliver the requisite number of qualified employees for global … Read More

Head-to-Head: Duncan Aitchison & Rick Simmonds

April 6, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

In the second instalment of our new Head-to-Head series, we turn to the advisory space for cutting-edge thought-leadership, as TPI’s Duncan Aitchison and Alsbridge’s Rick Simmonds look at outsourcing … Read More

From Shadows to Limelight

December 16, 2010 |

For decades Colombia was synonymous with exports of a very unwelcome nature. Now, though, the country has big plans to establish itself as a truly compelling service-delivery location. We went to find out more…

It’s an understatement to say that … Read More

Indian ER&D share grows

September 3, 2010 |

India’s share of the $1.1tn global engineering research and development market grew to $8.3bn in 2009 – and is set to shoot up to £45bn by 2020, according to a new study from Booz & Co in collaboration with Indian … Read More