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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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National Rail Enquiries

Reasons for outsourcing: why would you do it in the first place?

July 31, 2014 |

So the question is “why would you outsource part of your business?” Reducing costs, getting a third-party supplier to handle a part of your business you don’t want to be that involved in, getting access to experts and emerging technology … Read More

Is Multisourcing the Answer? That Depends on the Question…

July 14, 2014 |

The decision to outsource, and which outsourcing model to use, is a very important one. You need to look at the advantages and disadvantages of outsourcing in all the areas that it impacts including technology, human, strategy and financial. Outsourcing … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

NOA Awards 2012 winners announced

October 26, 2012 |

The National Outsourcing Association Awards (NOAA) 2012 sponsored by Wipro took place last night, October 25 in central London. Every year these awards seek out and spotlight both best practice and excellence in outsourcing across the buy-side, sell-side and advisory … Read More

The Professionals: Derek Parlour, National Rail Enquiries

July 12, 2012 |

We continue our series of buy-side Q&As with some insights from Derek Parlour, Head of Commercial at the award-winning National Rail Enquiries…

Outsource: What are the three most important attributes you seek in a potential partner – and what one … Read More

Making Contact

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

The word “revolutionary” is bandied about extremely liberally, and frequently inappropriately, in business – but the impact of technology upon customer service over the last few decades certainly fits … Read More