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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Emerging market drivers are creating a renaissance in nearshoring tech development

December 2, 2016 |

Nearshoring as a way to outsource critical business processes and product development is nothing new to key markets such as software engineering, yet emerging technology, market trends and government mandates are sparking a renewed interest in it as a means … Read More

Pay the price of a low price, or why nearshoring is replacing typical offshoring

October 31, 2016 |

Many people ask themselves if price should be the most important factor in the process of selecting an IT service provider. Is the cheapest option always the best one? It might be true, but there are some conditions. In this … Read More


October 9, 2012 |

“Do unto others as you would have them do unto you…”

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The Red Mist… (Part 1)

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012



Regular readers of this column might be forgiven for assuming that my life is one long whirl of high-class events, boozy tetes-a-tetes and salacious gossip – and, … Read More

Nearshore, onshore or offshore for investment banks?

September 26, 2011 |

Some of the UK’s largest financial institutions are increasingly onshoring and nearshoring work to locations such as Scotland, Ireland and the north of England – and for good reason. Not only has the cost of offshoring to India and other … Read More

Strategic program management in global sourcing relationships

May 26, 2011 |

The last decade witnessed the emergence of global sourcing as a strategic weapon for the C-level to drive operational and financial improvements in IT to increase shareholder value. The trend gained momentum during the Y2K era driven by a need … Read More

A framework for outsourcing success: a 5-step continuum

May 12, 2011 |

Before an organisation begins building an outsourcing framework it must first decide that outsourcing is a viable alternative and that all other options have been thoroughly reviewed. Outsourcing is complex, time-consuming, and at times even a career-killer. There is no … Read More

China “mature” but not perfect

September 3, 2010 |

A report released this week by research and consulting firm Everest says that although China should now be considered a “mature” offshoring destination it is not yet fully equipped to provide work globally. Most services work offshored to China, the … Read More

Managing Culture When Outsourcing

November 30, 1999 |

Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations.

On paper, outsourcing customer services, IT, or back office functions should save time and money.  However, many organisations have found, managing … Read More