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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Operational Excellence

Parseq puts clients first with appointment of new CEO

July 20, 2015 |


Parseq, the fastest growing provider of multi-channel business services, has appointed Tony Strong to lead its management team.

Tony joins from Communisis where he doubled turnover over the last five years in his role as group operations managing … Read More

Robotic Process Automation in Practice

February 11, 2014 |

With all the hype about Robotic Process Automation, it’s sometimes difficult to get an accurate assessment of what this development actually means – what the model can, and can’t, achieve – and how it’s working in organisations today. With this … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

The Outsourcing Jigsaw: An industry in need of some fresh perspectives?

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Sometimes you can gain great understanding of a situation by taking a long hard look from outside – so here are some thoughts from a relative newcomer to the outsourcing … Read More

PEX – Process Excellence Network

May 26, 2011 |

Process Excellence Network: A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners.

Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), … Read More