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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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Outcome-Based Pricing

Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

Navigating the uncertain new world of outcome-based outsourcing

March 14, 2016 |

The days of paying supply chain outsourcers by number of FTEs are on their way out. In that purely cost-based model, the OEM’s interests – keeping hours low to contain costs – are inherently pitted against their managed service provider’s … Read More

Top Outsourcing Trends for 2016

January 21, 2016 | 1


Global Remote Services (GRS),contact centre outsourcing experts, today highlight the top six outsourcing trends that will be strategic to customer relationships for most businesses this year. GRS is a leading European provider of multi-lingual contact centre and BPO solutions … Read More

Optimising Field Service Operations to Drive Profitability and Improve Customer Experience (Part 2)

June 17, 2014 |

Continuing our report on a unique roundtable, hosted by Outsource in collaboration with OnProcess, looking at challenges and opportunities for field service operations. To read Part 1 of this article, click here.

In order to address some of the problems … Read More

So What Now?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Over the past two articles in this series [see Part 1 here and Part 2 here], we have considered the history of outsourcing and its current state. Now, to complete … Read More

Managing turnover in outsourcing relationships

May 17, 2012 |

The last decade witnessed a shift towards outcome-based management in outsourcing relationships. As a result non-linear delivery models (e.g.: outcome-based or transaction-based pricing; fixed price etc…) have been gaining interest with buyers. Even though buyers have matured with managing outsourcing … Read More

Outsourcing is Not Make Versus Buy: It is a Continuum

April 4, 2012 | 1

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

Deciding to outsource demands a thorough make/buy analysis. However, far too many companies take the concept of make-or-buy as black and white.  Dr. Oliver E. Williamson challenged the traditional … Read More

The Future’s Bright…

June 27, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011


…the future’s outcome-based, as the need to avoid “detail confusion syndrome” drives innovation in contracting and the increasing adoption of outcome-based agreements. John Buyers explains more…

Typically … Read More

Innovation: what is it, and why am I not getting any?

June 27, 2011 |

This article originally appeared in Outsource Magazine Issue #24 Summer 2011



It’s one of the most frequently used words in outsourcing – but when there’s confusion about what “innovation” actually means in the first place, is it any … Read More