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Outsource magazine: thought-leadership and outsourcing strategy | August 21, 2017

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The Drive for Business Improvement in Fleet Management

July 28, 2017 |

Richard Hipkiss, Managing Director of Fleet Operations, examines why the fleet department is ripe for outsourcing and explains the potential for cost savings and business improvements.

The vehicle fleet’s impact on the bottom line is too often underestimated. Part of … Read More

Industry 4.0 – The Perfect Nearshoring Storm

June 12, 2017 | 1

How the rise of smart cities and smart manufacturing is driving the future of nearshoring

As demand for intelligent IT solutions grows and the industry faces an ever-increasing talent shortage (with IT roles being the second most difficult group to … Read More

Design thinking: a way forward for the outsourcing and offshoring industry

April 22, 2016 |

A look at the picture below shows that design thinking is all about starting with the customer and ending with the customer. This really sounds like very old wine in a new bottle. But, please do remember: a lot of … Read More

oNexus Founder Interview: Paolo Marcattilj, Global Remote Services (GRS)

September 14, 2015 |

Paolo Marcattilj co-founded Romania-based BPO provider Global Remote Services (GRS) in 2004, and has since seen it grow to be one of the country’s most prominent service providers. As part of our oNexus Founders series of interviews, we got together … Read More

Parseq rebrand signals market shake-up

June 16, 2015 |


The UK’s fastest growing provider of business services has rebranded its proposition in a bid to shake up the market and simplify the way outsourced services are bought and managed.

The rebrand categorises all services and staff roles … Read More

The Outsourcing Conundrum: Preface and Introduction

March 24, 2015 |


Businesses seeking strategic growth often turn to outsourcing, with external resources performing non-core activities. “Inside-outsourcing” (IOS), a more recent and growing trend, can offer further competitive advantage. With “inside-outsourcing services” IOS, a service is outsourced by an organization … Read More

All Things To All People: Why Shared Services And Outsourcing Stakeholder Management Fails

March 2, 2015 |


Ask any leader trying to transform his organization through shared services and outsourcing who his stakeholders are, and he’ll come up with the standard list—the business units, executive management and perhaps even his company’s external customers. … Read More

Nordics 2015 – Driving Value & Performance

February 24, 2015 |

Fantastic news for anyone involved in support services in the Nordic region! Outsource is delighted to announce the launch of the first event in its Global Business Services Roadmap series with KPMG: ‘Nordics 2015 – Driving Value & Performance!’, taking … Read More

Sitel predict how this year’s World Cup will impact customer service

May 16, 2014 |

As brands take their battles for sales, to this year’s World Cup, Sitel, the UK’s leading customer care outsourcing experts, report on some emerging customer service trends.

Guy Tweedale, Senior Vice President, Sales, EMEAsays; “We are already seeing a … Read More

Outsourcing is NOT offshoring – why procurement outsourcing needs an alternative approach

November 4, 2013 |

Many internal procurement functions struggle to meet the increasing demands placed on them from budget holders, looking to get more for less – particularly when talking about non-core goods and services (which differ from budget holder to budget holder, … Read More

The alignment of the procurement function to the wider corporate aims: Vodafone’s Stephen Day talks with Proxima

October 31, 2013 |

Stephen Day, Group Supply Chain Management Director – IT at Vodafone, and Proxima’s Chris Gayner, discuss the importance of procurement to the wider business strategy; and the pros and cons of outsourcing, particularly in the area of procurement outsourcing.

Click here … Read More

TOP TEN: Outsourcing Insults

June 27, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

It’s easy for an outsider to assume the outsourcing space is a relatively tranquil, even unemotional place – all that technology, all those numbers… And indeed it can be … Read More

The Outsourcing Jigsaw: An industry in need of some fresh perspectives?

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Sometimes you can gain great understanding of a situation by taking a long hard look from outside – so here are some thoughts from a relative newcomer to the outsourcing … Read More

Our Survey Says…

December 13, 2012 |

Outsource and DLA Piper got together earlier this year to launch a survey asking “what’s the point of outsourcing?”

With the first raft of data in, it’s time to look at the results…

Thank you to all of you who … Read More

Who Moved My World?

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Five years ago Mark Hillary wrote the influential Who Moved My Job?, an allegory about the consequences of globalisation. Since then, the world has become a very different place – … Read More

Courting the Commentariat

December 13, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Even the most promising sourcing change program can be hindered (or even derailed) by misinformation or the mutterings of those within the organisation with axes to grind – or who … Read More