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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More

IT Applications Services: the challenges today (Part 1)

April 22, 2014 | 1

A few weeks ago I was privileged to attend a roundtable and dinner hosted by the marvellous Ed Gardner of HCL, at which the IT Applications Services landscape was dissected, analysed and generally mulled over by an assortment of the … Read More

Harnessing the IT Revolution

April 15, 2014 |

Digital, cloud, big data and analytics, “consumerisation” and other innovative information technologies are catalysts for the transformation of all kinds of organisations. How well those organisations harness these technologies is now determining who wins and who loses.

IT is now … Read More

HR payroll: what are today’s challenges?

January 7, 2014 |

Today’s challenges for payroll follow a common theme across all support functions. It is expected to be more cost-effective while delivering better quality – essentially, it needs to do more for less. An additional complication is that payroll must meet … Read More

Contracting for cloud: making the right decisions to maximise value

July 11, 2013 |

This column was co-written by Jonathan Burn, PA Consulting Group.


Cloud computing is realising its promise of cheaper and more flexible IT and is changing both the way CIOs contract for IT services and how they engage with their … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Exiting from a big deal mid-term

May 15, 2013 | 1

(This article was co-written with Mike Henley, an expert in shared services and outsourcing at PA Consulting Group.)

When IT outsourcing arrangements are underperforming, the impact on client organisations can be significant. Users can be prevented from doing their jobs, … Read More

SIAM: managing complexity

April 29, 2013 |

(This article was co-written with Greg Jones, an expert in shared services and outsourcing at PA Consulting Group.)

These are complicated times for the CIO. Businesses demand ever-faster change and operate under tight cost constraints with the expectation of excellent … Read More

People Power

April 10, 2013 |

This article was co-authored with Mike Dodd, PA Consulting Group, and originally appeared in Outsource magazine Issue #31 Spring 2013.

It seems likely that the pace of public sector outsourcing is going to continue to increase as central and local government … Read More

Clinical Outsourcing Strategies

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Pharmaceutical and biotechnology sponsor companies expend tremendous effort in the development and implementation of a clinical outsourcing strategy. Why? Because outsourcing is now indispensable to the drug development process … Read More

Sharing the Burden

September 17, 2010 |

Shared services abound in the private sector – and are proving an increasingly common strategy in the UK’s public sector too. But, asks Rachel Gordon, why aren’t they more so – and why aren’t there more success stories out there?

Read More