Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

Scroll to top

Top

Pace Harmon

Brexit: more March Madness

March 30, 2017 |

There’s a new twist on March Madness, at least in the United Kingdom’s IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future … Read More

Outsourcing realities: what business executives need to know

March 6, 2017 |

Congratulations! It’s been three years since you decided to outsource accounts payable. Or, accounts receivable, or customer care, or payroll, or HR, or procurement, or any one of a dozen business process functions typically outsourced, in part or in full. … Read More

Walk a mile in your BPO provider’s shoes

August 5, 2016 |

Organisations that enter business process outsourcing (BPO) transactions inevitably experience challenges with BPO providers – often resulting from unmet expectations, difficult transitions and erratic steady state delivery. While it is reasonable to expect the value promised by a provider to … Read More

What makes strategic sourcing strategic?

March 23, 2016 | 1

As enterprises make significant investments in their sourcing and procurement function, they rightfully expect a solid return on that investment. One of the more significant value creation elements of a sourcing and procurement function is the team and process that … Read More

Five steps to mitigating outsourcing overbilling risk

March 11, 2015 |

The recent incident regarding Infosys’ overcharging of Apple for outsourced services demonstrates that overbilling is not just theoretical, and that you don’t have to look far afield for proof. The first line of defence is developing an outsourcing agreement correctly … Read More

Don’t let the impending expiration of a BPO contract sneak up on you

November 20, 2014 | 1

BPO customers often miss out on a key opportunity for significant outsourcing relationship enhancement, cost savings, and quality improvement – well before the contract expiration. By the time most companies begin to think about evaluating their expiring BPO contracts, it’s … Read More

Outcomes-Based Pricing: A Reality for ADM

October 27, 2014 |

The outcomes-based outsourcing philosophy is not new. Providers and buyers alike have long waxed poetic about establishing outsourcing relationships with strategic value – one of the hallmarks of the outcomes-based model. However, certain functions or towers lend themselves better to … Read More

Navigating the Changing BPO Value Proposition

July 16, 2014 |

One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a key lever has been the same: deploy less … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Culture and Values

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Our recent research, conducted amongst 400 decision-makers, found that having a strong and aligned business culture is business-critical. Ninety-three per cent of organisations surveyed have a values statement and 80 … Read More

Keys to Driving Supply Chain Outsourcing Success

April 9, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Companies have outsourced supply chain operations for decades to glean more efficient labour-based processes and improved asset leverage/utilisation while simultaneously focussing their internal operations on core competencies. As the need for … Read More

The State of Enterprise Cloud Adoption: By Jonathan Shaw, Pace Harmon

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012 as part of the Planet ITO feature. Click here to read the introduction and other articles taken from Planet ITO.

Cloud computing continues to command strong attention for its flexibility, rapid deployment and … Read More

Planet ITO

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

It is “the backbone of the outsourcing marketplace”, according to ISG’s Duncan Aitchison – and there’s no denying the huge importance of ITO to both the broader outsourcing space … Read More