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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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Will 2017 bring a new era of partnership in outsourcing?

December 19, 2016 |

I was thinking of what I could say about the outsourcing market at the end of 2016. My initial thoughts were about how I feel that the term itself is dying out. Companies are much more likely to be exploring … Read More

The future is here now

October 26, 2016 |

The first driverless cars in the UK are now being tested on the streets. “Cognitive robot” Amelia is proving to be a more popular service interface with residents of the London Borough of Enfield than her human predecessors. Technology that … Read More

TOP TEN: Outsourcing Acronyms

September 5, 2016 |

Many, many moons ago we put out a call for outsourcing acronyms, humorous or otherwise, for a future Top Ten feature – and then, as submissions completely failed to flood in, we pretty much forgot about it and moved on. Until … Read More

Q&A: Clyde Dornier

August 15, 2016 |

Clyde Dornier is a familiar and hugely respected figure within the global sourcing and procurement community, having served as CPO for both Visa and the Freeman Companies. We got together with Clyde at April’s SIG Summit in Orlando, Florida, to … Read More

Opportunism: the other side of trust (Part 2)

August 8, 2016 | 2

To read Part 1 of this article, click here.

Social Norms To Do Business By

Reciprocity obligates businesspeople to make fair and balanced exchanges. If one company accepts a business risk, the other must be prepared to do the same. … Read More

Opportunism: the other side of trust (Part 1)

August 1, 2016 | 1

We often hear stories of business relationships that appeared strong suddenly turning sour. These relationships may even have existed for some time. So what is going on? It is likely acts of opportunism.

Here’s an example. A client of mine … Read More

Partners or pawns? (Part 2)

July 25, 2016 | 2

(To read the first part of this article, click here.)

Almost a week had passed since my meeting with Jeanette and her team, and I was still reeling from the conversation. It was just so hard to comprehend how a … Read More

Partners or pawns? (Part 1)

July 13, 2016 | 2

“We are nothing more than a bunch of pawns on this outsourcing checker board,” Jeanette said.

“I think you mean ‘chessboard’,” I said smiling at her.

“You know damn well what I mean, Dean. Hey, that rhymes,” Jeanette said, returning … Read More

It isn’t a technology play

July 11, 2016 |

Business services are usually at the core of organisational endeavours, structured to build and manage a variety of workflows and dependencies in a concerted manner. The end goal for all such services is the smooth functioning of an organisation, built … Read More

Avoiding the gotchas of outsourcing transition

June 17, 2016 |

The transition period of bringing a new provider into an environment is critical to the success of an outsourcing initiative. An effective transition sets the stage for a long-term partnership, while a poorly managed one can damage the relationship beyond … Read More

Why today’s business leaders must collaborate, not compete

May 12, 2016 | 1

“Eat or be eaten” – for centuries, this “law of the jungle” was the law of the business world, too. Beating the competition delivered power, money and influence. From the Square Mile to Wall Street, survival of the fittest meant … Read More

No substitute for experience: the value of a third party

April 14, 2016 | 1

If cooperation in client and outsourcer relationships is so highly prized, why is it so difficult to achieve?

In her excellent article ‘The Value of Cooperative Strategy‘, Kate Vitasek discusses Professor David Faulkner’s work on successful alliance relationships. These are “characterised … Read More

A strategic view of service provider relationships: how to realise value in contemporary outsourcing

December 7, 2015 |

Today’s CIOs view IT outsourcing as a strategic tool and no longer only as a means for cost-takeout. 3gamma’s research shows that a majority of IT organisations already have, or are in the process of, entering into second- and third-generation … Read More

Did George Bernard Shaw have it right?

November 4, 2015 |

“It’s easy for you to say. You’re not the one being challenged each day to prove how your inside-outsourcing service partners add value,”  Amy exclaimed, visibly frustrated.

Amy had the unenviable position in her company of deriving value from a … Read More

Innovation Day…

October 23, 2015 | 1

Yesterday Outsource joined our advisory partners Aecus and around 100 of the greatest and good-est from the world of outsourcing innovation for the Aecus Innovation Showcase 2015, held at the splendid Landmark Hotel, London. Whilst I have to be careful … Read More

Sun Tzu’s ‘Art of War’ applied to the outsourcing business: a pre-sales strategic view

October 16, 2015 |

Most of you might have heard about Sun Tzu, the ancient Chinese general, who is believed to have authored The Art of War, probably 2,500 years ago.

My interest in Sun Tzu came about when I was preparing to present … Read More