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Outsource magazine: thought-leadership and outsourcing strategy | August 20, 2017

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Sleeping Well with Cloud Services

December 12, 2016 |

Not so long ago, the only way to access a new application was to install it from a floppy disk. Prehistory, huh? Now we have the Internet. Anytime. Anywhere. Everywhere: in the office, at home, in cafés, on the … Read More

Five tips to grow your field service practice

August 2, 2016 | 2

“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. … Read More

IT outsourcing shouldn’t hinder innovation – it’s time to rethink

September 17, 2015 | 3

Nine out of ten Fortune 500 companies currently outsource some component of their IT function, but many of them still haven’t realised the benefits. They are often locked into long, inflexible contracts that deliver disappointing cost savings, and experience limited … Read More

Whose job is it to tackle fraud? Why outsourcers can’t hide from their responsibilities any longer

August 4, 2015 |

At the beginning of April 2015, AT&T agreed to pay a total of $25 million to settle an investigation into data breaches at its call centres in Mexico, Colombia and the Philippines. These breaches had led to the disclosure of … Read More

Assessing the risk: preparing for PCI DSS v3.0

October 17, 2013 |

In August 2013 the PCI Security Standards Council (PCI SSC) announced the highlights of the forthcoming PCI DSS (Data Security Standards) version three requirements to enable organisations to start preparations ahead of the introduction of the standard in November 2013. … Read More