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Outsource magazine: thought-leadership and outsourcing strategy | September 24, 2017

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Performance Management

Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

The future of outsourcing is clear: trust me

March 27, 2017 |

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new … Read More

What is wrong with outsourcing and how can you correct it?

December 7, 2016 |

In this day and age, there is no organisation that does not require outsourcing governance as a part of its operations. It could be critical or a support function, but outsource they all do.

What is intended to be a … Read More

Q&A: Nipun Sehgal, Enlighta

August 5, 2016 |

Nipun Sehgal is the Founder and CEO of governance and relationship management software company Enlighta. Continuing our series of interviews with attendees at April’s SIG Summit in Orlando, Florida, we got together with Nipun to find out a bit more about … Read More

TBM: from measurement to a core business function

July 8, 2016 |

IT reaches far and wide within organisations, particularly in the case of large enterprises, but it can be difficult to understand exactly what it does and how it is having an impact, especially when it comes to measuring return on … Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 2)

June 20, 2016 | 1

To read the first part of this interview, click here.

O: With all of that in mind, what are the implications for the global business services model? Where do you sit on global business services (GBS)? Are you a fan?

Read More

Avoiding the gotchas of outsourcing transition

June 17, 2016 |

The transition period of bringing a new provider into an environment is critical to the success of an outsourcing initiative. An effective transition sets the stage for a long-term partnership, while a poorly managed one can damage the relationship beyond … Read More

Q&A: Kate Vitasek, University of Tennessee & Vested (Part 1)

June 13, 2016 | 2

One of the most famous figures in the global outsourcing arena, Kate Vitasek is also – not coincidentally – one of Outsource’s most popular contributors, having graced our pages with both her regular column (examining lessons to be learnt by … Read More

Building a sales force multiplier

May 17, 2016 |

Likely all of us have heard the expression (or something close to it), “If I was starting this company all over now, I would do it much differently.” Often such break-away thinking yields new companies, or in some cases, new … Read More

Outsourcers in the UK: not too big to fail…

February 12, 2016 |

The Commercial Court ruling in BT Cornwall Limited v Cornwall Council and Others is a sharp reminder that if an outsourced service provider does not provide the service it has promised to provide, to the standard it has promised, it … Read More

Managing performance of outsourced employees

November 27, 2015 | 2

Performance management of internal operations has always been a key focus of every company, regardless of size. Performance management is used to measure employee performance and make a decision on how valuable a contribution each individual employee is making to … Read More

IT Applications Services: the challenges today (Part 2)

April 29, 2014 |

Earlier this month I posted some thoughts arising from a roundtable debate involving various members of the advisory community looking at the IT Applications Services space. This article having prompted some good responses from readers, I thought I would follow … Read More

IT Applications Services: the challenges today (Part 1)

April 22, 2014 | 1

A few weeks ago I was privileged to attend a roundtable and dinner hosted by the marvellous Ed Gardner of HCL, at which the IT Applications Services landscape was dissected, analysed and generally mulled over by an assortment of the … Read More

Performance Is Not Optional: Why Network Emulation Matters…

April 3, 2014 |

If you’re outsourcing, whether to a hosted datacentre, cloud/MSP datacentre or IaaS environment, you’ll consider availability, server/storage resources and security. You’ll discuss these thoroughly with your potential providers. In fact, together with price, these will be amongst the main criteria … Read More

Service transition: delivering the promise

January 17, 2014 |

The contract has been signed. Champagne has been consumed. The hangover is over – or is it just beginning? It takes many organisations two years or more to get a new service up and running effectively. In these times of … Read More

Sleight of SLA: how to spot and correct flaws in Service Level Agreements

January 15, 2014 |

Developing solid metrics for service level agreements seems largely common sense; you want excellent availability, good response times and a tangible penalty if these aren’t achieved.

When setting up an agreement with an outsourcer, many organisations simply take an SLA … Read More